Each medium has its own advantages and disadvantages, however between the lot of them there is one core problem - the information is scattered and fragmented between half a dozen places; you don't end up with a codex of knowledge which everyone can reference which is what I think others were trying to say. I think it's great that users have the choices of forums/stackoverflow, mailing lists, various social media sites, IRC, etc, but what if they want to actually find a piece of information from all of those rather than ask the same question for the nth time? You've got to use a whole bunch of search engines, most of which aren't any good.
I'm not really sure if there's a easy solution to this, though I'm kind of inclined towards a wiki that can act as a central codex. I know there is already a wiki, but it's a horrid mess that isn't structured like any other wiki I've ever seen and 99% of the stuff on there looks like its for developers anyway. It's also not good at handling multi-lingual stuff (I end up coming across random articles in other languages rather than everything in one language). Also, now that I look at it, the www.qgis.org web-site only really has clear links to the forums and the "chat". It may be an idea to have a very clear "need help with QGIS? Contact us via" and then a big list with links on the front page, right below the nice big "Download" button. It really depends on what audience you're targeting though. Jonathan From: Nathan Woodrow <madman...@gmail.com> To: cavall...@faunalia.it Cc: qgis-user@lists.osgeo.org Date: 28/03/2012 13:16 Subject: Re: [Qgis-user] Re: Donations -> Knowledge mananagment platform Sent by: qgis-user-boun...@lists.osgeo.org On Wed, Mar 28, 2012 at 9:56 PM, Paolo Cavallini <cavall...@faunalia.it> wrote: Also, I think information is getting increasingly fragmented among all media, some of them closed (linkedin, facebook), and this, even if increases our web presence, is not very good. I will have to disagree with this, currently there isn't any information on the other sites that isn't from a known QGIS source (expect maybe linkedin although that is mostly discussion). I think it is very important to maintain a online presence on all these sites in order to communicate with the users of our software in the way they feel most comfortable. I'm not saying that we should copy the wiki content on to facebook, more that we use it as a PR tool in order to drive people to the correct resources, be it blogs, qgis wiki, code etc. If something comes up from the discussion on one of these sites that should be documented on a offical qgis resource page. In my mind the quickest way to turn users off is to force them into a certain means of communication. If you want to chat on IRC, come on and talk; want to chat on Facebook, go right ahead, spread the QGIS word; if you <3 LinkedIn, use that. In the end there are a few of us that watch each site to monitor what is going on and I think, IMHO, it is going really well. - Nathan_______________________________________________ Qgis-user mailing list Qgis-user@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-user This transmission is intended for the named addressee(s) only and may contain sensitive or protectively marked material up to RESTRICTED and should be handled accordingly. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. If you have received this transmission in error please notify the sender immediately. All email traffic sent to or from us, including without limitation all GCSX traffic, may be subject to recording and/or monitoring in accordance with relevant legislation.
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