I agree with your points. I guess I should have been a little clearer. I was referring mainly to my ISP customers. I don't want to store their mail because I make so little off of their connectivity service (DSL or Dialup) and they don't pay for mail (accounts are included in the access), and with quota's broken, it can get to be a pain. J Luckily, most use Gmail/Yahoo/etc, so it's not as big of an issue as it used to be. These users also tend to be residential.
For my business IT customers, yes, that's different, although most have an internal Exchange service, and I simply filter the mail, so none is stored on my end, and the backup occurs on their server. I still say look for him using another client somewhere.Phone, home, another PC somewhere. Mike From: Dan McAllister [mailto:d...@it4soho.com] Sent: Monday, August 22, 2011 1:57 PM To: qmailtoaster-list@qmailtoaster.com Subject: Re: [qmailtoaster] Re: Trash being emptied for some users but not all Michael, Your point about messages piling up on the server is valid -- except for two points: a) when they're using my server, they pay for storage, not numbers of accounts... more storage, more monthly cost (more income for the same infrastructure) b) when they're NOT using my server, they pay for management and don't want me talking to them about storage -- its their hardware -- but in that case, they're paying for backup on their server... and again, they pay for storage... more storage = more income for the same infrastructure! I PUSH (hard) for IMAP e-mail access -- for business reasons (their business, not mine)... either my server or theirs is backed up... if there is an issue on IMAP, I can ALWAYS recover the data because I have it backed up! If it's pop and their system isn't backed up, then its lost.... and if they lose the entire PST (or Thunderbird database), they've lost everything... with IMAP, all the data protection that goes into the design of the server applies to the e-mail just as it does to Word & Excel files... As for retraining this user, he's adamant that he shouldn't have to learn a new way of doing things... so I'm definitely at a point where I need to find out WHAT is making the files disappear... For everyone who's replied so far -- please keep trying! I'm hoping ONE of the big, smart heads out there will see SOMETHING that I'm missing... Thanks Dan On 8/22/2011 2:28 PM, Michael J. Colvin wrote: You're missing something here... Not sure what, but something's missing. He's either using another mail client to check via IMAP from home, or something... Is he checking mail from his phone? Perhaps that client has something set. Does he use Squirrelmail? I believe there's a setting in there that empties the trash when logging off. I believe Outlook or Outlook Express also has settings that empty the trash when logging off... Drill him about where he checks mail from... All of the places he checks from. Or, switch up, and talk to the colleague that has the same thing. You might get more information from him. I agree with the previous post about getting them to change their method of handling mail and not trashing mail they want, but sometimes that's easier said than done... If you can find the offending culprit that's deleting the trash, you might save yourself some heartache. The thing I've never liked about having clients use IMAP is, they then store Gig's of worthless mail on my server, versus their PC... I usually set up their clients so that the POP the mail, leave it on the server for 10 days, then remove it. That usually gives them enough time to get their mail at home/office/phone, and prevents years worth of their porn links from piling up on my server... Any, keep looking. You'll find they both have second mail clients somewhere that are deleting the trash. Mike -----Original Message----- From: Dan McAllister [mailto:d...@it4soho.com] Sent: Monday, August 22, 2011 10:18 AM To: qmailtoaster-list@qmailtoaster.com Subject: Re: [qmailtoaster] Re: Trash being emptied for some users but not all On 8/22/2011 11:22 AM, Eric Shubert wrote: On 08/22/2011 08:04 AM, Maxwell Smart wrote: On 08/22/2011 07:31 AM, Dan McAllister wrote: Greetings QMailers... I have a client who's hopping mad because his Trash folder is being cleaned out periodically & he clearly does not want this to happen. He reports that this is happening on his system and a colleagues, but not everyone on the domain. I suspect his Thunderbird client is doing some kind of trash management... but these are all IMAP accounts, so Thunderbird shouldn't be worrying about folder sizes... should it? Any ideas -- or anyone else chased this ghost -- would be greatly appreciated. Thanks Dan IT4SOHO There is a setting in Thunderbird under Account Settings >Syncronization and Storage that could be your culprit. And which setting would that be? The Junk Mail and Synchronization & Storage settings are all set to NEVER delete messages... And the qtp-clean-trash is NOT in my active cron folders... ---------------------------------------------------------------------------- ----- Qmailtoaster is sponsored by Vickers Consulting Group (www.vickersconsulting.com) Vickers Consulting Group offers Qmailtoaster support and installations. If you need professional help with your setup, contact them today! ---------------------------------------------------------------------------- ----- Please visit qmailtoaster.com for the latest news, updates, and packages. To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com ---------------------------------------------------------------------------- ----- Qmailtoaster is sponsored by Vickers Consulting Group (www.vickersconsulting.com) Vickers Consulting Group offers Qmailtoaster support and installations. If you need professional help with your setup, contact them today! ---------------------------------------------------------------------------- ----- Please visit qmailtoaster.com for the latest news, updates, and packages. To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
