Well, my "new" chair, that's five years old, is in the shop because it has a mind of it's own. Like stopping whenever it wants to, or changing gears, or moving on it's own while I'm in it reading at the table. And a bunch of other neat other stuff. I sent it to my repair shop and they discovered that the tork and speeds were set as high as possible which, they think, lead to the problems at hand. They fixed it, they think. I just got it back today and am going to check it out this week.
I still haven't decided if I shooed do major modifications to this "new" five year old chair or order a brand new one. I was even considering buying one out of pocket so I get what I need, after all I live in the goddam thing. If I did buy out of pocket I would just get the base and get an RX for the back, seat, tilt blah, blah blah.
Thanks for asking, Bobbie
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