To All.

1. If someone sends a message in all caps then turn it into a "teachable 
moment"
by telling the sender  we don't use Typetype machines anymore(they only had 
capital letters) and email procedure  says all caps is SHOUTING.

2. We should operate under the assumption that the sender does not know 
better rather than lazy or angry.

3. Also, if the message is not too long answer the question if possible.

4. Peace will be in the valley.

James Johnston

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