I recall seeing policies years ago that refunded a sliding scale when 
cancelling.

Eg, cancel after a month you get 11 months back minus admin fee.  Cancel in 
last two months and get nothing back.

This is from AA car insurance
 Cancellation outside 14 days
Beyond 14 days of receipt of Your policy documentation or the date You enter 
into the contract, (whichever is later) You may cancel this insurance at any 
time. Your Insurer will refund a percentage of the premium calculated on a pro 
rata basis equivalent to the period of cover left unused. The charge for this 
period of
16
cover will always be a minimum of £15. No refund of premium will be allowed if 
a claim has or is being made against this policy prior to such cancellation 
during the current period of insurance. AAIS will charge a cancellation fee* of 
£30 and also retain its arrangement fee* of £28. If You have chosen to pay Your 
annual premium by instalments and a claim has been made You must continue to 
pay Your monthly Direct Debit or pay in full any premium of balance due.

So basically you get a pro-rata amount back minus a fee.

I’d expect that to be pretty standard.

Now I suspect that the finance for the policy and the policy are separate for 
you. So it could be ‘perfectly normal’ that you have to settle the finance, and 
then get a refund from the insurance policy. I can’t believe there is nothing 
due back.

The only way to be sure is to check both your policy and financial workings. If 
these aren’t your thing, share them here and I’ll have a go and translating for 
you.

Matthew



On 20 Jun 2019, at 22:09, Niall McCracken 
<niallmccrac...@gmail.com<mailto:niallmccrac...@gmail.com>> wrote:

I have had an extremely unsavoury exchange with Adrian Flux today regarding 
cancelling my Quantum Insurance.

 I'm trying to cancel 6 months through a policy and I'm paying for it monthly. 
They've told me that the only way I can cancel is by paying the entire 
remaining 6 months of the policy upfront. I argued that if they aren't 
providing a service they can't possibly charge for it. They reason this is 
because the policy and the payment for the policy are completely unconnected. 
The "credit agreement" is unconnected to the policy and simply has to be paid 
no matter what irrespective of what happens to the actual policy. This seems 
fairly insane to me. The extremely - extremely rude and aggressive person at 
Adrian Flux told me that it was explained when I took the policy out that I 
wasn't entitled to any refund; I said I didn't want any refund I just wanted to 
cancel the policy. She said this actually meant a refund from the total amount 
of credit I had taken out irrespective of what happens.
She then, when not shouting over me tried to explain my consumer rights and 
advised "strongly" against complaining to the FSA or Ombudsman as it would be a 
"waste of time". Effectively this means I can't cancel the insurance on my 
Quantum, leaving it impossible for anyone else to insure it.
I may be being a bit naïve here but I have never, ever, heard of a credit 
agreement for insurance operating in this way. Is it just me or does that sound 
completely bonkers?

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