brucegrr;559249 Wrote:
> This forum predates Logitech's purchase of Slim Devices by many years.
> (though I assume Logitech owns this forum domain)
>
> In the old days I am not sure if the "forum" was considered an official
> support forum but the CEO and staff at Slim Devices participated on the
> forum and were very helpful in answering questions and fixing problem.
Back when I bought my first SB2 (which was, what, 2005?) this was not
an official support forum either. Support was officially handled by
email and phone. Support staff were not (nor are they now) "required"
to read here, though some may do so if they wish.
It's also a pretty poor method for dealing with support. There should
be a whole tracking method, tickets, restrictions on offtopicness
("please take your bug to your own bug report instead of cluttering up
others"). Something similar, perhaps, to Bugzilla, but with a more
pleasant UI.
What it can do, if people take a deep breath and remember that This Is
Not An Official Support Forum, is triage things. Simple problems or
common problems are pretty easy to provide "I do this and it works"
sorts of answers. Complex problems can be helped as well as long as
people start lookig for the commonalities: the thread somewhere around
here about "my radio turns off" appears to only affect those using MySB
and turning the radio on via a preset. (Though there is plenty of "ME
TOO!" posts in that thread that do not confirm that trend... but then
they don't deny it, they just clutter it.)
In that case, the forum has done semi-well: it migrated from "radio
randomly turns off" to "radio randomly turns off when it is started
with a preset", which is very good information for Bugzilla.
It's still not an Official Support Forum, but it can provide a useful
filter for such.
Of course all the "you suck!" posts do absolutely nothing to the mix
except be annoying to other users. They don't illuminate the problem
and are just noise that actually make it -harder- to help people.
But then, some would rather rant about things than fix them.
--
snarlydwarf
------------------------------------------------------------------------
snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179
View this thread: http://forums.slimdevices.com/showthread.php?t=79845
_______________________________________________
Radio mailing list
Radio@lists.slimdevices.com
http://lists.slimdevices.com/mailman/listinfo/radio
