You are thinking of VOIP in the old telephone sense, and its much different in many ways.
The key is that it is primarily software not hardware like the old POTS system. Everything travels over your data system and the internet. At someplace in the setup is a server that does the routing, voicemail and all the other bells and whistles. The server directs the data stream to the appropriate device, which can be a desk phone, a soft phone on a pc (or on a smart phone) or whatever else you connect. A soft phone is just software that runs on your pc, putting all the function of a desk phone on your screen, all you need is a microphone or headset. The API hooks that into your CRM software. If you buy a package, you may not see the pieces clearly, its just a black box. If you do it yourself (or with help) you can select one or more SIP providers to connect to, and you can select whatever internal PBX you want. You can install locally or in the cloud, or both. You can select any devices you want for phones. I have used voip for years and what I have is a server running linux, and the pbx software on top of that. It connects to a SIP provider via the internet that in the end connects it to the public phone system. On the inside it is just a server on my network, and the desk phones are just IP devices on the network. I am in the process of converting to a cloud based server, so all I need to do is plug my phones or soft phones into the internet and give them the server IP and login info, and it works. The server is programmable to allow all the call flow, voice mail etc. in infinite detail. You can get a number of public domain pbx packages and experiment with the features. Since most are linux based they can use minimal hardware. I have used FreePBX and before that various Asterisk builds but the one I like best right now is the 3cx, and the smaller version is free. Even the fancy ones are reasonable though. If your current system supports soft phones, you can install one on your pc and dial out by doing a quick cut and paste of the phone number. I know you can copy the phone number to the clipboard in rbase, so you just need to see if you can automate the paste part. THIS IS A COMMUNICATION FROM A DEBT COLLECTOR, ANY INFORMATION OBTAINED MAY BE USED FOR THAT PURPOSE. Mark Lindner Lindner & Associates PO Box 327 Randolph MA 02368 781 247 1100 ________________________________ From: rbase-l@googlegroups.com <rbase-l@googlegroups.com> on behalf of Steve Johnson <sjohnson...@sprintmail.com> Sent: Monday, April 23, 2018 10:05 PM To: rbase-l@googlegroups.com Subject: RE: [RBASE-L] - Telephone interface Mark, Nice to know that there may be some possibilities. The problem for me was after the fact. We had chosen a VOIP service before any thought of dialing from Rbase. AS such, the software does not have any capability of interfacing with other software and we are in a contract for 5 years. Fortunately, being able to dial from Rbase is not a pressing need, just a cool convenience. Since Verizon in particular is decommissioning their wired services for FIOS, the market is good for those phone service providers that specialize in VOIP services which is probably what most phone customers would choose. However, for most people, if they are in a position where they can choose a VOIP provider in advance knowing that they might want to integrate with other software, they need to determine this before making a decision on the VOIP provider. I can see another problem with those who determine VOIP phone systems for their organizations are probably not the same as those providing software development/programming except probably for enterprise level CRM. Perhaps Razzak has some thoughts on this. Steve Johnson From: rbase-l@googlegroups.com [mailto:rbase-l@googlegroups.com] On Behalf Of Mark Lindner Sent: Monday, April 23, 2018 1:56 PM To: rbase-l@googlegroups.com Subject: Re: [RBASE-L] - Telephone interface A number of the VOIP systems have available integrations for a number of the CRM suites and I think some have open API interfaces you can use. I am not sure quite how to get to it from Rbase though. If you understand VOIP, my favorite right now is from 3cx, and you can download a free VOIP switchboard and experiment with it. The fancier versions you do need to pay for, but its quite nice. They do have standard links to the major CRM packages and also a generic Windows API. Mark Lindner Lindner & Associates PO Box 327 Randolph MA 02368 781 247 1100 ________________________________ From: rbase-l@googlegroups.com <rbase-l@googlegroups.com> on behalf of Kayza Kleinman <kklein...@jccgci.org> Sent: Sunday, April 22, 2018 11:29 PM To: rbase-l@googlegroups.com Subject: RE: [RBASE-L] - Telephone interface Assuming that the phone system could take the information, how would you go about this from the RBase end? Kayza Kleinman Director of the Nonprofit Helpdesk CIO Jewish Community Council of Greater Coney Island, Inc www.jccgci.org<http://www.jccgci.org> www.nphd.org<http://www.nphd.org> -----Original Message----- From: rbase-l@googlegroups.com [mailto:rbase-l@googlegroups.com] On Behalf Of Steve Johnson Sent: Friday, April 20, 2018 4:33 PM To: karentellef via RBASE-L <rbase-l@googlegroups.com> Subject: Re: [RBASE-L] - Telephone interface Dick, I looked into this recently but for different purpose. I wanted to see if we could make a phone call from our Rbase application, but in my case, no go. The software for the VOIP application was not able to connect to another database/application. The suggestion here is for you to determine if the proposed phone system can connect to outside software via some connector. Of course, others on the forum may have been successful. Just not in my case. Steve Johnson Sent from my BlackBerry - the most secure mobile device Original Message From: d...@carpetbroker.com<mailto:d...@carpetbroker.com> Sent: April 20, 2018 2:49 PM To: RBASE-L@GoogleGroups.com<mailto:RBASE-L@GoogleGroups.com> Reply-to: rbase-l@googlegroups.com<mailto:rbase-l@googlegroups.com> Subject: [RBASE-L] - Telephone interface We are contemplating switching to a VOIP telephone system. Has anyone had experience on tying R:Base software in to pop-up customer info based on incoming phone no? We are just looking into all this, but that would be a real plus. 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