Friday, October 10, 2008 (10:00am Eastern) To R:BASE Community:
It is my pleasure to announce R:BASE Software Assurance Plans to ensure continued high quality support and services to all users of R:BASE and R:BASE-related products. In addition to purchasing R:BASE 7.6 and Turbo V-8 for Windows License(s), users now have the option to add an R:BASE Software Assurance Plan. When R:BASE licenses are purchased, the following services are provided: . 30 Days Complimentary Support (limited to installation and conversion issues) . Continued product bug fixes for One Year from the original software purchase date . Continued product enhancements for One Year from the original software purchase date . Periodic product activations for license transfers and/or reinstallations for One Year from the R:BASE purchase date The R:BASE Product Assurance Plan is essentially an extension of the above services for your registered R:BASE software. It allows R:BASE Technologies to provide continued product satisfaction throughout a product's life cycle and beyond. Keep in mind that existing users have received FREE updates over the past few years, which included not only bug fixes, but many product enhancements. Now you have the option to receive continued product updates beyond the first year, through the R:BASE Software Assurance Plan. Effective November 1, 2008, users with R:BASE products that were purchased more than one year ago are no longer eligible for ongoing product updates for their specific version without an active Software Assurance Plans. The R:BASE Software Assurance Plan can be purchased at the same time as your R:BASE software, or after the one year of free updates are provided. http://www.rbase.com/support/sa_plans.php If you purchase a Software Assurance Plan at the same time as your software, the Software Assurance Plan will be discounted. An active Software Assurance Plan, annually renewable, will allow any customer using a current version, such as R:BASE 7.6 and Turbo V-8 for Windows, to receive ongoing updates for their specific version until the official release of next major version. Software Assurance Plans, which are optional, will be made available for purchase immediately. Please Note: Existing R:BASE customers with active VIP Support Plan or Corporate Support Plan, will continue to receive the same quality of support and service, as long as they maintain the status of their respective support plan. I encourage all current users of R:BASE 7.6 and Turbo V-8 for Windows to update their versions to the latest Build of R:BASE 7.6 for Windows (7.6.4.30919) and R:BASE Turbo V-8 for Windows (8.0.18.30919). These FREE updates will be available online until October 31, 2008. Just as a reminder of the existing quality of service we have always, and will continue to provide: The last official updates of R:BASE 7.6 and Turbo V-8 for Windows were released on September 19, 2008. The current version of R:BASE 7.6 for Windows was released on October 21, 2006 and four (4) major FREE updates have been released since then. Each update included not only submitted bug fixes, but requested enhancements as well. The current version of R:BASE Turbo V-8 was released on November 3, 2006 and eighteen (18) FREE major updates have been released. Each update included not only submitted bug fixes, but requested enhancements as well. This is an example of our continued and exceptional product support! To receive additional details regarding a Software Assurance Plan, please contact our dedicated support team by phone at 1+724.733.0053 or e-mail to: mailto:[EMAIL PROTECTED] You may also visit the "Support" section of www.rbase.com Last of all, but most importantly, as we celebrate our 10th anniversary, I want to thank you for your continued support and patronage. It is you who have made our great success possible, and we value your business. And, of course, thank you for helping make the R:BASE 7.6 and now the Turbo V-8 two of the most successful products in R:BASE's 25+ year history. I hope you find our new product support options interesting and I trust you will take advantage of our new "Software Assurance" plans. Very Best R:egards, Razzak. A. Razzak Memon Founder, President & CEO R:BASE Technologies, Inc. 3935 Old William Penn Highway Murrysville, PA 15668-1854 1+724.733.0053 Phone 1+724.733.0196 Fax www.rbase.com
