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Dick,
Make sure you have the most current drivers for the scanner. Go
to the HP WEBSITE and check for new drivers. This is a shot in the
dark but in the past most quirky problems I have had were driver
related.
Hope this helps.
Richard (Ringo) Starkey
-------Original Message-------
Date: Tuesday, August
20, 2002 4:35:26 PM
Subject: Off Topic, But
A Question
I know this is off the regular R:Base topics, but
I'm
posting it to see if any of my fellow R:Base users have
had a
similar experience and/or can offer a clue or two.
I'm running
Windows 2000 with Service Pack 3 on new
computer, and I'm having one
heck of a time getting my
HP 6100 scanner to stay
installed.
Sometimes when I shut the computer down and then start
up
again later, it's still there. Other times it uninstalls
itself
and I have to go to the "Add Hardware" process to
set it up
again.
Needless to say, this is one "royal pain" because
before
I plan to do a scan, I have to go to the "Hardware
Manager"
to see whether the HP 6100 is installed, and, if not,
to
install it.
The SCSI card is working correctly and always
stays installed;
just the scanner "goes missing." Once I reinstall the
scanner,
it stays for at least that full session, and works properly
with the scanning interface program.
If anyone can provide me
with any clues as to what may be
happening -- I'm still trying to
figure out W2K -- and/or how
to cure this problem, I'll be very
grateful.
You can reply privately to me at [EMAIL PROTECTED] so
as
not to clutter up the R:Base list.
Thanks!!!!!
Dick
Croy
--
Richard S. Croy
[EMAIL PROTECTED]
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