I don’t expect the same level of cyber-perfection from a small shop like Riv 
that also features parallel human service (of, IMO, the finest kind) as I 
expect from, say, Amazon (which has zero of the human side that’s important to 
me).  YM(and preferences)MV.

And I expect the person you got the proactive apology call from was Jared.

Must be getting into the heart of winter.

From: rbw-owners-bunch@googlegroups.com 
[mailto:rbw-owners-bunch@googlegroups.com] On Behalf Of blakcloud
Sent: Friday, February 06, 2015 5:08 PM
To: rbw-owners-bunch@googlegroups.com
Subject: Re: [RBW] 56cm 650B Toyo Homer for sale on RBW site...

I did get a call from Jerrod (sp?) saying I did not get the frame. They made a 
mistake and they said sorry.

This is the fifth hiccup that I have experienced from RBW and I really ask 
myself, how much slack to you have to throw RBW before you just give up?

Christopher congratulations on your new frame.




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