I always use the phone, rather than email, for customer support issues. I think there's a guy named Nate who has helped me before, but anybody who answers should be able to help. 1-312-664-8800 Make sure you point out that your LBS has no source of parts for these, or any SRAM/Sachs IGH hubs, which is why you are calling them directly.
On Dec 6, 2:30 pm, cyclotourist <cyclotour...@gmail.com> wrote: > http://www.sram.com/_media/techdocs/Ins_sram_P5_8_2005.pdf > > I'm missing parts 2-6 it looks like, and part 1 is bent all crazy like (and > doesn't come out!). > > You have a contact for tech support there? Their contact page doesn't have > email and only lists the folks with the high pay > scales...http://www.sram.com/contact > > On Sun, Dec 6, 2009 at 12:20 PM, Jim Thill - Hiawatha Cyclery < > > > > thill....@gmail.com> wrote: > > It is a strange hub to set up. The documentation thar shows the > > correct shift adjustment is incorrect. SRAM has an office in Chicago > > and their tech guys have always been helpful ime. > > > On Dec 6, 2:11 pm, cyclotourist <cyclotour...@gmail.com> wrote: > > > Great potential bike for my kid, but it needs some work. > > > Full story is here: > >http://cyclotourist.blogspot.com/2009/12/help-davey-get-this-bike-fix... > > > > Basically, I need to be pointed to someone who knows their way around one > > of > > > these hubs to see if the one I have can be made to work. Directions via > > the > > > internets might get it running, but I have a feeling I'll end up having > > to > > > send it to an expert... that would have been Sheldon, but I don't know > > who > > > is next in line for IGH knowlege. Complicating things is the fact it's a > > > SRAM which doesn't have a whole lot of support for the IGHs here in the > > > States (or so I've read). > > > > -- > > > Cheers, > > > David > > > Redlands, CA > > > > "Bicycling is a big part of the future. It has to be. There is something > > > wrong with a society that drives a car to workout in a gym." ~Bill Nye, > > > scientist guy > > > -- > > > You received this message because you are subscribed to the Google Groups > > "RBW Owners Bunch" group. > > To post to this group, send email to rbw-owners-bu...@googlegroups.com. > > To unsubscribe from this group, send email to > > rbw-owners-bunch+unsubscr...@googlegroups.com<rbw-owners-bunch%2bunsubscr...@googlegroups.com> > > . > > For more options, visit this group at > >http://groups.google.com/group/rbw-owners-bunch?hl=en. > > -- > Cheers, > David > Redlands, CA > > "Bicycling is a big part of the future. It has to be. There is something > wrong with a society that drives a car to workout in a gym." ~Bill Nye, > scientist guy -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bu...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
