Nice of Brooks to stand behind their product. On a somewhat related note, I have noticed that the leather is significantly softer on the recent Brooks saddles. I have a 15 year old B17 that has seen at least 40,000 miles (on my commute bike). The surface was getting rough, so I replaced it with a B17 Select a year ago. The new saddle already has more established dimples (at the sit bones). I doubt I will get more than 5 years out of it.
--Metin On Friday, March 11, 2016 at 1:33:58 PM UTC-8, Mark Reimer wrote: > > Very good news! > > My LBS contacted their Brooks supplier on my behalf. Initially I went to > the Brooks website and contacted their warranty department. I was told my > saddle needed new leather and to send it in for a $110USD replacement > service. I didn't feel that was appropriate, asked the shop if they could > help. They received an immediate warranty replacement, and lucky for me, > they had a B17 special on the shelf already, and I walked out with a new > saddle AND my old saddle this afternoon. > > It can be difficult to justify purchasing local with bike components when > there are so many sites now that offer the stuff I want at a huge discount. > But these experiences remind me that service and a good relationship with > your shop are often worth paying a bit more for. > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
