Blast from the past. Haha. They did make it right. Alex's Cycles was very kind about their mistake. They gave me the choice of:
a. they send me the complete rack that I ordered and pay the return shipping for the partial rack I didn't order or b. they send me the complete rack that I ordered, and send me the lowriders for the rear, and sell me the complete rear at a "low price" I chose (b.) but I don't remember the "low price". Soon after that, somebody on one of the lists needed the rear complete rack, and I passed along the "low price" so he was happy, and I was no worse off. I love the front rack. I might be buying another copy soon. I've chosen to only run rectangular panniers like are intended to go on it. Some people run 'normal' panniers on this rack I think, but I do not. I have the Ostrich ones that I bought in this thread, and I just recently picked up a pair of Carradice ones from a listmember. I may have Ruthworks make me a set someday. There's always the $530 Berthoud's from Compass as well.... Bill Lindsay El Cerrito, CA On Thursday, May 4, 2017 at 3:46:52 PM UTC-7, Neil Doran wrote: > > Hey Bill, thinking about placing this order myself...27F rack from Alex > Cycles...did they ever make it right with you, and how was the process? > > And related...how do you like the rack? > > On Monday, August 17, 2015 at 11:37:31 AM UTC-7, Bill Lindsay wrote: >> >> Dangit! Nothing ever works out! >> >> The good news: My box just arrived. Intact and everything >> More good news: My Ostrich DLX panniers are present and accounted for >> >> The bad news: They shipped me the wrong rack! I ordered a Nitto 27F >> front rack with detachable lowriders. They shipped the 27R rear rack and >> didn't even bother to ship the lowriders. >> >> Hopefully they'll take care of it in an equitable way. I sent a message >> through their site, but dang it, that's frustrating for an international >> order. >> >> Bill majorly-bummed Lindsay >> El Cerrito, CA >> >> On Monday, August 17, 2015 at 7:45:25 AM UTC-7, Bill Lindsay wrote: >>> >>> "I know that may sound like a hyperbolic comparison, since I'm just a >>> dude waiting for some pine tar soap and a John's Irish strap to his my >>> porch, and those guys were like, in OUTER SPACE careening around in a >>> broken vessel, but, hey, that's how it feels TO ME! Know what I mean? " >>> >>> My shipment has landed in San Francisco, according to the tracking >>> number! I'm reaching my grabby hands to the west. >>> >>> On Thursday, August 13, 2015 at 3:42:12 PM UTC-7, Alan Pickett wrote: >>>> >>>> Bill, i hope and believe that your goodies will arrive unscathed and in >>>> this lifetime. It actually sounds like sort of fun order to track as it >>>> makes it's way around the globe. From here in MD, I always obsessively >>>> check my Riv orders as they go from San Ramon, Oakland, then San Pablo, >>>> whereupon they disappear for a few days before popping back up in Laurel, >>>> Maryland. It reminds me of Apollo 13 when they are on the dark side of the >>>> moon and out of radio contact, and everybody's just holding their breath. >>>> >>>> I know that may sound like a hyperbolic comparison, since I'm just a >>>> dude waiting for some pine tar soap and a John's Irish strap to his my >>>> porch, and those guys were like, in OUTER SPACE careening around in a >>>> broken vessel, but, hey, that's how it feels TO ME! Know what I mean? >>>> >>>> >>>> Alan "who has been known to press "refresh" on the UPS tracker website >>>> an unhealthy number of times" in Silver Spring >>>> >>>> On Thursday, August 13, 2015 at 3:54:55 PM UTC-4, Bill Lindsay wrote: >>>>> >>>>> I called and asked about this rack as well when I saw it in the >>>>> brochure. I had Dave on the phone, and he said "maybe it's still around, >>>>> I'll have a look". Now I have something to razz him about, since it >>>>> looks >>>>> like he "had a look" and kept it for himself! >>>>> >>>>> Speaking of the 27F, I did go ahead and order a real 27F, with >>>>> detachable lowriders and all, from Alex's Cycle in Japan. For some >>>>> reason >>>>> I was/am nervous/anxious about actually getting stuff from a vendor in >>>>> Japan. I don't know why I'm nervous, but I am. I placed the order on >>>>> the >>>>> 8th, and now I have a tracking number and I can my order has made it to >>>>> Osaka. I ordered a 27F rack plus a pair of Ostrich DLX panniers. >>>>> >>>>> >>>>> On Thursday, August 13, 2015 at 12:26:34 PM UTC-7, Alan Pickett wrote: >>>>>> >>>>>> I called and spoke to Jared about this rack, after seeing it on the >>>>>> blug back on August 20th (on a cheviot) and he confirmed that it was a >>>>>> sample 27f without the low rider attachments. I think it can also be >>>>>> seen >>>>>> in the Cheviot brochure, in the page showing a touring set up. >>>>>> >>>>>> I would buy this rack as a sturdier side-pull front than the mark's, >>>>>> which I have and appreciate! >>>>> >>>>> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
