Perhaps it's best to understand the full picture before making such assertions, Darin. I had spoken to Rivendell for several weeks with every intention of purchasing and shipping a bike to Australia. In fact it was the lack of help/feedback from them that actually encouraged me to look elsewhere including this very forum. Which was not only an amazing resource for all things Rivendell but also allowed me to source a bike from a member here who was extremely friendly, responsive and helpful in my quest to obtain a Rivendell. In addition, the member here who I purchased it from was selling it unused and still boxed due to it being the wrong size - with all sale proceeds going towards him purchasing a different model/size bike directly from Rivendell. So I would say that both premises in the case are incorrect. To label me as a non-customer is simply inconsiderate and untrue.
On Mon, Mar 4, 2019 at 12:49 PM DarinM <darinmal...@gmail.com> wrote: > I think I remember that you bought your Clem used from a member here, > right? I wouldn't expect much in response from any company about their > goods I bought used. Rivendell's are unique and exciting and may make you > want to reach out to them directly for help or whatever, but your purchase > of the bike used hasn't really benefited them in any way. Like any small > business, they are very busy and every employee is likely juggling a lot of > things at once. Inquiries from non-customers are probably pretty low on > their priority list. > > I don't mean this as a shot at you, but certainly something to be aware of > when contacting them. On the other hand, the list here is a great resource > for most questions regarding new and used Rivendells, and it's free! > > Darin > > > > On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote: >> >> Unfortunately the spam folder doesn't explain the curt responses ;) >> >> On Mon, Mar 4, 2019 at 10:09 AM Ash <ash...@gmail.com> wrote: >> >>> Hi Ray, >>> >>> I can't thank you enough for this message! >>> >>> I thought I had understood Gmail, but apparently not. Every time (to >>> just Will's emails, but has happened in other occasions too) I don't >>> receive a response for an email, I would do a search assuming that the >>> search included the spam folder. When I expand the search field, it even >>> says "All Mail" is default scope. Apparently not All does not include >>> spam. I have to explicitly search the spam folder :( >>> >>> THANK YOU! THANK YOU! >>> >>> I need to write an apology email to Will for wasting his 5 minutes >>> trying to diagnose the missing email issue. >>> >>> >>> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote: >>>> >>>> Just a thought———-check your spam folders regularly. >>>> >>>> I find all sorts of emails in mine, oftentimes I find messages that I >>>> initially thought were not answered. >>>> >>>> Ray >>> >>> -- >>> You received this message because you are subscribed to a topic in the >>> Google Groups "RBW Owners Bunch" group. >>> To unsubscribe from this topic, visit >>> https://groups.google.com/d/topic/rbw-owners-bunch/q7Lsi9ERi5o/unsubscribe >>> . >>> To unsubscribe from this group and all its topics, send an email to >>> rbw-owners-bun...@googlegroups.com. >>> To post to this group, send email to rbw-owne...@googlegroups.com. >>> Visit this group at https://groups.google.com/group/rbw-owners-bunch. >>> For more options, visit https://groups.google.com/d/optout. >>> >> -- > You received this message because you are subscribed to a topic in the > Google Groups "RBW Owners Bunch" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/rbw-owners-bunch/q7Lsi9ERi5o/unsubscribe > . > To unsubscribe from this group and all its topics, send an email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at https://groups.google.com/group/rbw-owners-bunch. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
