Actually most, if not all, of the headset (cups) are installed before the frames get to Riv, so it's possible it's some sort of an assembly-line issue and just the wrong cup size in there, and it got missed during the build-up. Hope it's an easy fix.
On Thursday, June 11, 2020 at 10:08:12 AM UTC-7, Brian Campbell wrote: > > I would call Rivendell as your next step. Maybe have the shop and Riv > communicate about the problem, so everyone is on the same page? Maybe its a > manufacturing issue vs. a damage in shipping in issue. I would try to get > it resolved before going further. Good luck and sorry to hear about the > issue. > > On Thursday, June 11, 2020 at 12:35:05 PM UTC-4, AntiCorgi wrote: >> >> Hi All: >> >> Hope everyone reading this is doing well and staying healthy. >> >> I recently had a MIT 55cm 700c Atlantis built up for me, and upon >> receiving it noticed a bit of play in the headset region (e.g. I held the >> front brake and rocked back and forth and heard a "clunking/clicking" noise >> and saw some movement between the threaded upper race and upper pressed >> race). I took it to a local bike shop to have it tightened, but no matter >> how much they tightened it, they were not able to get rid of the play. They >> asked me to leave it with them so they could take apart the headset and >> check out what was going on, which is what I did. >> >> Yesterday, I received a call back from them reporting that they started >> to take apart my headset, and in the process of doing so they reported that >> the "lower headset cup was moving around in the frame" and said that they >> think the head-tube is ovalized and I should get in touch with "the >> manufacturer" about it. Understandably, I'm pretty bummed about this >> development, but I'm wondering if I should try to get a second opinion >> here? Namely, are there other reasons why the lower headset cup could be >> moving around in the frame? >> >> I haven't even ridden the bike yet so it seems pretty unlikely that the >> head-tube would be ovalized - the shipping box it came in was in good >> condition and everything else was fine. I'm by no means an expert in bike >> maintenance/mechanics so I can't think of a non-riding reason for this to >> occur. I did get insurance on the shipping, so if it ends up that it was >> damaged due to a hard drop or something I should be covered. >> >> Thanks all! >> > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rbw-owners-bunch/a95dcb94-c387-4adf-bc1c-bc8f9486ba0eo%40googlegroups.com.
