Re: [RBW] Beware Blue Lug

[Mike Rossi]

My last issue with ordering from Blue Lug wasnt with them, but with FedEx. I think DHL saw future problems and got out. I miss them. I used to have orders arrive in two or three days. And, according to their website, they take (took)care of all the customs paperwork. My last order left Blue Lug quickly, but FedEx circled it around Japan for two days, then went to South Korea, and then I tracked it to Alaska(??), before it finally made it down to South Carolina. It wasn’t a frame, just some Nitto goodies, so I haven’t gotten customs charges (not yet, it’s looking like time will tell), but sheesh, I miss DHL. All my orders used to leave Japan and end up in Cleveland, Ohio the next day, and then on my front porch the day after that. The shipping cost more, but, to me, was worth it. Mike who gets outta sorts with change Rossi On May 11, 2025, at 6:33 AM, Nicolas H <nicse...@gmail.com> wrote: For the record, I have ordered many things from Blue Lug in the past year and had zero issues. But recently I ordered a frame and some brakes from them and paid for 3 day international shipping. I confirmed with them during the ordering process that the package needed to arrive by a certain date.  They shipped the frame and other parts relatively quickly but, according to FedEx, they failed to comply with US customs requirements. Meaning they didn't fill out all the required information or didn't do it correctly when FedEx requested it from them. This caused the package to be held indefinitely at customs for nearly two weeks before eventually the package was mis-delivered and without signature confirmation.  I reached out to Blue Lug as soon as I saw there was an issue at US customs. They refused to help and told me it was my responsibility to work with FedEx and US customs to get my package. On top of that, they also said they would not refund me even if they received the package back.  While I'm sympathetic to the burden the new tariff regime has put on businesses, the way they have handled my situation and continue to handle to it has been shockingly bad.  Suffice it to say, I won't order from them again and I wouldn't advise anyone else to either.  -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion visit https://groups.google.com/d/msgid/rbw-owners-bunch/e8fcf1f7-5fa9-4ab1-8882-7a8978e8a1cbn%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion visit https://groups.google.com/d/msgid/rbw-owners-bunch/28CC0FC5-1216-4321-8E79-8C67F2012159%40gmail.com.