The used Romulus I recently purchased took. I believe from what the
original owner mentioned, three months to be returned for the same type of
repair. That was a few years ago and of course it had to be shipped to
Canada but when you are dealing with more than one business in order to
complete the frame repair - not to mention the possibility of back logged
orders with the frame builder and or painter. Customer service is more
important today than ever for better or worse - one of the best companies
out there that I have dealt with is SVS that specializes in sub woofers,
as well as Oppo ( blu ray players ). Both are smaller internet companies
and are having to sell products in a very competitive market ( nothing new
there ) but the quality and service keeps them successful. Rivendell is
fortunate to have a specialized product in demand which helps and yes, I
think Grant and his employees do all they reasonably can to help their
customers. I think they could improve their communication which can make
all the difference.
On Monday, 17 June 2013 08:09:57 UTC-7, chris wrote:
>
> I was on a ride last Saturday in the Gold Country in CA and the chain stay
> broke through on the drive side at the rear dropout. I bought the Ram new
> in 2003. Fortunately no injury. I stopped at Riv on my way home and spoke
> to Scott who told me to leave the bike and Kevin would get back to me today
> regarding repair which would involve sending the bike to a local builder.
> Scott mentioned that Riv now beefs up the rear dropout area on frames.
>
> Has anyone had a similar experience with their Riv.? I've always loved
> the Ram and it appears fixable. Not sure if there is any type of warranty.
>
> Chris
> San Jose
>
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