Chris, It used to be Amie but now you need to contact Rae Parafiniuk <rae.parafin...@kyocera.com>. She takes care of the warranty claims. FYI, you should replace ALL the modules.
Larry Crutcher Starlight Solar Power Systems On Dec 13, 2012, at 1:49 PM, Stephen Kane wrote: Chris, The last time I handled this issue the contact was: amie.eb...@kyocera.com Purchasing Agent / Warranty Analyst KYOCERA Solar, Inc. 7812 E. Acoma Drive Scottsdale, AZ 85260 Direct (480) 443-0817 I assume a call to the main Kyocera # in Arizona will also get you where you need to go. Best, Stephen Kane Kane Solar Lyons, CO From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Chris Sent: Thursday, December 13, 2012 1:12 PM To: 'RE-wrenches' Subject: Re: [RE-wrenches] bubbling Sanyo modules Hi Larry, We were just called out to an offgrid system that has the Kyocera 120-1’s with the 2001.5 date on them. 10 out of 16 appear to have burned contacts/traces on them. Who is the contact or go to person on this at Kyocera? Sincerely, Chris Worcester Solar Wind Works NABCEP Certified PV Installer Phone: 530-582-4503 Fax: 530-582-4603 www.solarwindworks.com ch...@solarwindworks.com "Proven Energy Solutions" From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Larry Crutcher, Starlight Solar Power Systems Sent: Wednesday, December 05, 2012 8:02 AM To: RE-wrenches Subject: Re: [RE-wrenches] bubbling Sanyo modules boB, If the cells are still "capable" of 80% or more but a defect is in cell interconnection, junction box or whatever is preventing output, then the power warranty does not apply. Example: The 1999 through 2002 Kyocera KC120-1's have been failing in the thousands. A poorly soldered contact opens and 1/2 the module stops passing power (Voc 10.5 V). To date, Kyocera is still exchanging these with remanufactured units without any legal liability to do so. They even pay us the labor to replace them more than 10 years out of warranty. They have my kudos for the way they are handling this. A manufacturer will be on my sh!t list if they don't stand behind an obvious production failure that is occurring in many modules. I hope this is not the case with these Sanyo. Larry Crutcher Starlight Solar Power Systems On Dec 5, 2012, at 12:03 AM, boB wrote: On 12/4/2012 9:25 PM, benn kilburn wrote: Doug, While the module may be past its workmanship warranty period, if the defect affects the module's power output.... then i would argue that the power output warranty should cover it. That warranty should be good for 25yrs. Anyone care to comment on that reasoning? benn In a way, I don't quite understand the difference. If a module plain old stops working because of workmanship or whatever, isn't 0% of original output less than 80% of original output ?? boB _______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
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