Hi Mac, Everything is different again. I just did a claim, and things seemed to work for the client quite well (full replacement). BP is having the owner call 800 891-2163 to start a claim. In Colorado the claim went to a 3rd party installer that is handling all the claims. They came out, did their own evaluation and recommendation to BP. BP than processed the recommendation, and passed along their judgement. In our case the client could have modules that BP procured (I think Motech) installed by the 3rd party installer, or a cash buyout. The new process doesn't seem to bode well for the local installer as far as drumming up work as you are soon cut out of the loop. I find though that these clients are incredible grateful for looking out for their best interests. Ultimately, things worked out much easier, as our 3rd part BP reps are great. If this is the process, for better or worse, it is much easier.
Jay Pozner www.nunatakenergy.com 970-349-3432 NABCEP Certified PV Installer: Cert.#031310-177 IREC Affiliated Instructor On Mon, Jun 10, 2013 at 6:20 AM, Mac Lewis <maclew...@gmail.com> wrote: > Does anyone have any updated info for BP warranty claims? > > I tried this contact > Christine Alinen > Asset Coordinator > After Sales/Warranty > BP Solar > 301-698-4217 > > as posted by Marco a while ago, but haven't gotten a response. > > Thanks > > > On Tue, Oct 2, 2012 at 4:02 PM, Marco Mangelsdorf <ma...@pvthawaii.com>wrote: > >> From 10 months ago. Not sure whether Christine is still there. >> >> Christine Alinen >> Asset Coordinator >> After Sales/Warranty >> BP Solar >> 301-698-4217 >> >> Anyone know who is providing warranty support for BP? >> Same old problem - shattered glass from overheated J box area >> Jeremy Rodriguez >> >> Sent via BlackBerry. Sorry for typos and shorthand! >> _______________________________________________ >> List sponsored by Home Power magazine >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Options & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out participant bios: >> www.members.re-wrenches.org >> >> _______________________________________________ >> List sponsored by Home Power magazine >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Options & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out participant bios: >> www.members.re-wrenches.org >> >> > > > -- > > > > Mac Lewis > > * > > "Yo solo sé que no sé nada." -Sócrates > * > > _______________________________________________ > List sponsored by Home Power magazine > > List Address: RE-wrenches@lists.re-wrenches.org > > Change email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out participant bios: > www.members.re-wrenches.org > > >
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