Re: [RE-wrenches] Manufacturers warranty......

[Allan Sindelar]

John, There hasn't been much response to your question yet. What little I can offer is that there are no relevant laws here governing product warranty policies. I think that the only approaches that you have are 1) to let the company know (by emailed letter to the named person in the highest position that you can identify, with cc's to a few others at the company to make your letter harder to bury or ignore) that until their no-compensation policy is corrected, you will look elsewhere for equivalent products; and 2) to attempt to motivate others in the industry down there to do the same - that is, public shaming. Based on what you wrote, you certainly have a valid case in the court of public opinion. Allan Allan Sindelar al...@sindelarsolar.com NABCEP Certified PV Installation Professional NABCEP Certified Technical Sales Professional New Mexico EE98J Journeyman Electrician Founder (Retired), Positive Energy, Inc. 505 780-2738 cell   On 4/18/2015 2:29 PM, John wrote: Hi All,   what sort of policy applies in the U.S. when one has to go out to replace a product covered under the manufacturer’s warranty.  I realize that this is a historic problem for those in the U.S. but what did it take to change the manufacturers minds about this.   We have a local manufacturer of Grid-tied inverters (Enasolar) that refuses to pay out for us to go out and replace their inverter under their 5 year warranty.  Otherwise they are a good company and good manufacturer of quality product.   Their reason they have for that policy is that it is  “because of the pricing and business model that we have implemented”   I have let them know that the next time this might occur, they can go out themselves and own up to their warranty.   Thanks for any advice – cheers,        John Veix, N.Z. _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org

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