I must concur w/ Bill, this is somewhat troubling to me as well. THE ONE thing that has kept me using the SMA product line WAS the access to quality products and personnel that has always been supportive with not only design questions but trouble shooting and prompt compensaited component swap out in a warrantee situation. This industry has ALWAYS been plagued w/ vapor ware, products looming on the horizon and over stated product performance that we as installers and the folks who are contributing to the bottom line of the manus have to rectify and explain to our clients that we were sold a bill of goods that the manus are not able to deliver. This is just the products.... not to mention the musical chair scenario for personnel that also seems to plague this industry...... most reciently & NOT only, Greg Smith & quite a few other valuable & enthusiastic former SMA persons recently let go! oh and lets not forget Sandra Herrera formerly of Xantrex. Were these folks let go or leave due to their frustration caused by lack of corporate responses to the problems with their products in industry? Can you say; SI inverters that have yet to see the light of day or the battery over charging firmware of the Connex series, in the AC coupled mode!..... that has yet to be discussed on this list. NO it is quite easy for persons "not to be dramatic", who get a pay check despite vapor ware or the inability of quality design and service persons to help those of us paying their salary. Tump On Jul 13, 2015, at 9:51 PM, Bill Loesch wrote:
> > Steve, > > "Let's not be dramatic."(?) Three messages on the same subject in three > minutes? Please, please, "Let's not be dramatic." I'm glad your multiple > posts slipped by the Moderator, it shows your foresight, planning and > motivation. > If this newsgroup is going to assist fellow wrenches, then I must ask, "Why, > out of all the products that SMA manufactures/supports has the Sunny Boy > design assistance fell out of disfavor? That info might be more relevant than > your other responses and why the RE-wrenches is open to manufacturers. > > Respectfully, > Bill Loesch > Solar 1 - Saint Louis Solar > 314 631 1094 > On 13-Jul-15 2:17 PM, Steve Jefferson wrote: >> Let's not be dramatic. >> >> Of course our marketing and sales team will feature new products when they >> are coming to market. >> >> Thanks >> >> SMA America, LLC >> Steve Jefferson >> Contact Center Supervisor >> 3925 Atherton Ave >> Rocklin, CA 95765 - 3714 >> U.S.A. >> Tel: +1 916 625 3185 (direct) >> Fax: +1 916 625 0871 >> Mobile: +1 916 622 4253 >> Email: steve.jeffer...@sma-america.com >> www.SMA-America.com >> >> >> >> This email and any attachments thereto may contain SMA America, LLC >> confidential, privileged and private material for the sole use of the >> intended recipient. Any review, copying, or distribution of this email (or >> any attachments thereto) by others is strictly prohibited. If you are not >> the intended recipient, please contact the sender immediately and >> permanently delete the original and any copies of this email and any >> attachments thereto. Thank you. >> >> >> -----Original Message----- >> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On >> Behalf Of ma...@berkeleysolar.com >> Sent: Monday, July 13, 2015 12:09 PM >> To: RE-wrenches >> Subject: Re: [RE-wrenches] SMA Sunny Island Sizing >> >> So when these great changes come out, we have to call a distributor to learn >> about them? >> >>> The Sunny Island is not going anywhere, in fact there are some great >>> changes coming soon. >>> >>> SMA America, LLC >>> Steve Jefferson >>> Service Line Supervisor >>> 3925 Atherton Ave >>> Rocklin, CA 95765 - 3714 >>> U.S.A. >>> Tel: +1 916 625 3185 (direct) >>> Fax: +1 916 625 0871 >>> Mobile: +1 916 622 4253 >>> Email: >>> steve.jeffer...@sma-america.com<mailto:steve.jeffer...@sma-america.com >>>> www.SMA-America.com<http://www.sma-america.com/> >>> [cid:image001.png@01CF1CFA.FE18BEB0]<http://www.youtube.com/watch?v=yQ >>> WzPuyqhzo&feature=youtu.be> >>> >>> This email and any attachments thereto may contain SMA America, LLC >>> confidential, privileged and private material for the sole use of the >>> intended recipient. Any review, copying, or distribution of this email >>> (or any attachments thereto) by others is strictly prohibited. If you >>> are not the intended recipient, please contact the sender immediately >>> and permanently delete the original and any copies of this email and >>> any attachments thereto. Thank you. >>> >>> >>> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] >>> On Behalf Of Jay >>> Sent: Wednesday, July 08, 2015 5:14 PM >>> To: RE-wrenches >>> Subject: Re: [RE-wrenches] SMA Sunny Island Sizing >>> >>> Out of curiosity what is the design question? >>> >>> And I'd heard rumors that SMA was dropping the SI in the USA. >>> >>> Know anyone going to intersolar? I bet there are Sma folks there >>> >>> Jay >>> >>> Sent from my iPhone >>> >>> On Jul 8, 2015, at 4:32 PM, Jeremy Rodriguez >>> <allsolarjer...@msn.com<mailto:allsolarjer...@msn.com>> wrote: >>> Still no luck with SMA. >>> I did have one call back and waited for an email, with no avail. I >>> have since sent numerous emails to people mentioned on this list. >>> I hope the support after the sale is better! Not sure if I should even >>> be putting this on the wrenches list or not. I know it doesn't apply >>> to working in the field, but..... >>> >>> Jeremy Rodriguez >>> All Solar, Inc. >>> 1463 M >>> Penrose Colorado 81240 >>> >>> Sent by Jeremy's iPhone. Sorry for typos and shorthand! >>> >>> On Jun 25, 2015, at 4:07 PM, Tump >>> <t...@swnl.net<mailto:t...@swnl.net>> >>> wrote: >>> While they recently have down sized their staff I find this >>> surprising. I have CCed an engineer and someone you can Btch slap...... >>> enjoy Greg! >>> TUMP >>> Contact me off list if you still have a problem I do SI/SB installs On >>> Jun 25, 2015, at 9:00 AM, Jeremy Rodriguez wrote: >>> >>> >>> Hello >>> So far I've been unsuccessful in getting SMA to return a call Does >>> anyone have a direct line to one of their design engineers? >>> •Off grid SI/SB 3Phase >>> Help..... >>> >>> Jeremy Rodriguez >>> Solar Installation And Design Expert >>> All Solar, Inc. >>> 1463 M >>> Penrose Colorado 81240 >>> >>> Sent by Jeremy's iPhone. Sorry for typos and shorthand! >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: >>> RE-wrenches@lists.re-wrenches.org<mailto:re-wrenc...@lists.re-wrenches >>> .org> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >>> .html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm<http://www.re-wrenches.org/etiquette >>> .htm> >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org<http://www.members.re-wrenches.org> >>> >>> t...@swnl.net<blocked::mailto:t...@swnl.net%22%20%5Co%20%22blocked::ma >>> ilto:t...@swnl.net> >>> >>> www.SWNL.net<blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/> >>> Solarwinds Northernlights >>> Serving Mid Coast Maine & Northern California >>> 207-832-7574 Cl. 610-517-8401 >>> Blair "TUMP" May >>> >>> ******** MAINE'S CHARTER ******** >>> NABCEP "Certified PV Installer" >>> >>> ******** MAINE'S CHARTER ******** >>> Trace Xantrex "Certified" Dealer / Installer" >>> >>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: >>> RE-wrenches@lists.re-wrenches.org<mailto:re-wrenc...@lists.re-wrenches >>> .org> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >>> .html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm<http://www.re-wrenches.org/etiquette >>> .htm> >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org<http://www.members.re-wrenches.org> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: >>> RE-wrenches@lists.re-wrenches.org<mailto:re-wrenc...@lists.re-wrenches >>> .org> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >>> .html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm<http://www.re-wrenches.org/etiquette >>> .htm> >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org<http://www.members.re-wrenches.org> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >>> .html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >>> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> >> >> ----- >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 2015.0.6081 / Virus Database: 4392/10224 - Release Date: 07/13/15 > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2015.0.6081 / Virus Database: 4392/10224 - Release Date: 07/13/15 > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > t...@swnl.net www.SWNL.net > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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