I talked to David Hamilton (head of technical support) about this almost six months ago. I'm not sure why, but things have not changed as of yet. Hopefully soon.
> I just got off the phone w/ Sandra Herrera, making her aware of this > thread. Sandra said she is aware of our frustrations and is working to > correct this. While she is relative new at OB she feels that she does have > their support to develop something that may satisfy our needs regarding a > dealer only line. I doubt that this will happen overnight but as she; said > WE THE INSTALLERS are the most important part of OB. Without us being > confident in their support, we the installers, will sell other products. > She is open to suggestions and is looking for feed back.. that would be > creative feed back folks. Tump > On Dec 8, 2015, at 2:56 PM, Dana wrote: > >> Same here is some one on line from Outback following this? Comment? >> >> ---------------------------------------------------------------------------- >> Dana Orzel >> Great Solar Works, Inc - NABCEP # 051112-136 >> E - d...@solarwork.com - Web - solarwork.com >> O - 970.626.5253 C - 208.721.7003 >> "Responsible Technologies for Responsible People since 1988" >> ï Please consider the environment before printing this email. >> >> >> >> -----Original Message----- >> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On >> Behalf Of penobscotso...@midmaine.com >> Sent: Tuesday, December 08, 2015 12:54 PM >> To: RE-wrenches >> Subject: Re: [RE-wrenches] Outback customer service??? >> >> I too have been frustrated with Outback tech support. I have sat on hold >> for as long as 40 minutes before anyone picked up. I have suggested they >> have a "dealers only" line and as any good customer support person >> would, they empathized with me..........One tech actually told me the >> majority of their callers were dealers. I think this speaks to the added >> problem battery based systems and so many new dealers installing them >> has brought to the industry, but I still feel Outback is doing a >> disservice to us all...... >> >> >> >>> HI Larry; >>> >>> I second your suggestion that dealers have a separate, expedited >>> contact line that reaches someone with a higher level of expertise. >>> 1) We're repeat customers, and their front line sales team. >>> 2) We're not going to call unless its something trickier to figure out. >>> This has been a long term problem with several of the manufacturers. >>> >>> R.Ray Walters >>> CTO, Solarray, Inc >>> Nabcep Certified PV Installer, >>> Licensed Master Electrician >>> Solar Design Engineer >>> 303 505-8760 >>> >>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: >>>> Jay, Thats just nuts! >>>> >>>> I have long wondered why companies like this donât separate customer >>>> service to âprofessionalsâ or "dealersâ who are promoting, >>>> selling >>>> and installing their products from the âconsumersâ that bought the >>>> product online and may not have even read the manual. We, the >>>> wrenches, should have our own contact number or person. >>>> >>>> I did receive a voice mail from Outback (thank-you) now I am trying >>>> to reach them again to actually place a parts order. >>>> >>>> Larry >>>> >>>> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com >>>> <mailto:jay.pe...@gmail.com>> wrote: >>>> >>>> tech support is >>>> 360-618-4363 >>>> >>>> donât leave a message unless you can wait for a few weeks. >>>> >>>> jay >>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems >>>>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote: >>>>> >>>>> Does anyone know how to reach Outback customer service? I have >>>>> called, waited and left messages and emailed them with no response. >>>>> >>>>> Thank you, >>>>> >>>>> Larry >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> List sponsored by Redwood Alliance >>>> >>>> List Address: RE-wrenches@lists.re-wrenches.org >>>> <mailto:RE-wrenches@lists.re-wrenches.org> >>>> >>>> Change listserver email address & settings: >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>> >>>> List-Archive: >>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>>> t.html >>>> >>>> List rules & etiquette: >>>> www.re-wrenches.org/etiquette.htm >>>> >>>> Check out or update participant bios: >>>> www.members.re-wrenches.org >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> List sponsored by Redwood Alliance >>>> >>>> List Address: RE-wrenches@lists.re-wrenches.org >>>> >>>> Change listserver email address & settings: >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>> >>>> List-Archive: >>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>>> t.html >>>> >>>> List rules & etiquette: >>>> www.re-wrenches.org/etiquette.htm >>>> >>>> Check out or update participant bios: >>>> www.members.re-wrenches.org >>>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >>> .html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >>> >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > >> t...@swnl.net www.SWNL.net >> Solarwinds Northernlights >> Serving Mid Coast Maine & Northern California >> 207-832-7574 Cl. 610-517-8401 >> Blair "TUMP" May >> ******** MAINE'S CHARTER ******** >> NABCEP "Certified PV Installer" >> >> ******** MAINE'S CHARTER ******** >> Trace Xantrex "Certified" Dealer / Installer" >> > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org