Larry- This is normal and don't expect it to work for long. I have had board replacement fail out of the box and many others within months of replacement. We as a company have left outback unless we have to use them for some reason. As an aside I made a pilgrimage to Washington last fall to meet our manufacturers. Received with open arms by Magnum, and Midnite solar, outback offered me a introductory training at a cost of $500. Add to this that every inverter comes with a trash can full of Styrofoam as packaging. as for tech support goes, well the masses have spoken. Those who get through with under 10 mins of hold time are very lucky. Obviously I have a lot of built up frustration with this company.
Daniel Tittmann CTO Greenwired www.greenwired.com dan...@greenwired.com 707-923-2001 (office) 707-206-5088 (Cell) On Tue, Dec 15, 2015 at 4:01 PM, Starlight Solar Power Systems < la...@starlightsolar.com> wrote: > I received a replacement FET board from Outback that I ordered for an out > of warranty inverter. They sent me a used/refurbished board dated 2003. I > was expecting a new part. Is this normal for Outback? > > Thank you, > > Larry Crutcher > Starlight Solar Power Systems > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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