Hi Roy and others, A very worrisome situation.
I’m wondering if anyone who’s had this problem has not been using OpticsRE. IE is the problem somehow related to RE? Thanks jay peltz power > On Dec 14, 2016, at 2:19 PM, Roy Rakobitsch <winds...@gmail.com> wrote: > > Hello William, Its very frustrating to deal with this sort of thing. I have > been running a Mate3 with Optics and I have to say, Its gotten a lot better > than it was in the beginning! (however, there are still a few bugs, > specifically with 3.015.003. > > I have been running 3.015.001 and its been mostly solid (with the exception > of small one or two hour windows of data that go missing. This doesnt always > happen, but every once in a while it does. > > When I ran 3.015.000 (If I recall) That is when I had exactly what you > described: Upon plugging in (to reboot) Mate3, it would remove stacking > parameters and make multiple inverters Master. Ive seen it happen on my home > system. Upgrading to 3.015.001 seems to have fixed that issue for me. > > If you have your doubts about what firmware you should be running, I would > check out the Outback user forum, members seem pretty fast to make a stink > about new bugs and issues found. > > Good luck > > RoyR > > > > > Roy Rakobitsch > NABCEP Certified Small Wind Installer® > Certified Advanced Tower Climbing, Safety & Rescue > Wind/PV Design Engineer > Windsine LLC > 631-514-4166 > www.windsine.org <http://www.windsine.org/> > > > > > On Tue, Dec 13, 2016 at 8:00 PM, William Miller <will...@millersolar.com > <mailto:will...@millersolar.com>> wrote: > Friends: > > > I apologize for not reporting in sooner. As most of you remember, we have > seen a few Outback systems with Mate3 controllers experience apparent > self-reprogramming. I experienced it and several others reported on it. > Many have requested updates, on-line and off. > > > I have discussed this at length with a couple Outback employees. We have > reached no definite conclusions but we do have a theory: About 2 weeks prior > to this failure, I had a Mate3 fail. There are two in this system and of > course the more important of the two failed. > > > I swapped the less critical Mate3 for the failed unit. We stored the > configuration of the failed unit onto the SD card and applied that > programming to the replacement unit. We spot checked a few settings and > assumed the programming was good. It is possible that corruption occurred > during this process. The system ran fine for about 2 weeks and then failed. > The failure mode was that 4 of the 8 inverters became Masters. > > > The site is, of course, a long ways from my shop. On my last visit I copied > the data from the card I thought was pertinent, but I find that to be > conclusive, I need the data from the other SD card. Once I retrieve that > data, I can hopefully prove or disprove this theory. I will keep you posted. > > > There are a couple of Outback employees that are taking this seriously, and I > am most grateful to them. In reading between the lines, it appears to me > that they don’t have a lot of support from management to pursue problems like > this. It was never said directly, so I apologize if I misunderstood. > However, if this problem is causing more than one or two of us consternation > and inconvenience, we need to be vocal with Outback wo they can dedicate > resources. I don’t fault Outback, we all have to set priorities. As > consumers, we need to request higher priorities to issues if they are causing > serious problems. > > > There is also other issues: “partially disconnected” systems, gaps in the > data and connection reliability issues.. The partial issue cropped up > recently. There is a new firmware that supposedly deals with these issues. > Check It out. > > > I was told that since Optics was a free service, there was limited > responsibility from Outback for reliability. I can’t agree with this point. > We spent a lot of money on communications infrastructure and pay monthly for > internet to use this service. I think Outback released the Optics system a > wee bit prematurely. The pace of firmware upgrades confirms this. I respect > Outback people and the product line, but I think expectations might have been > more realistic if Optics had been deemed a “beta” release when it first came > out. The value and promise of the system is obvious and I will hang in there > with Outback and help any way I can to make the product better. One way I > can help is remain optimistic that these problems will be solved. > > > More soon. > > > William > > > > <image003.jpg> > Lic 773985 > millersolar.com <http://www.millersolar.com/> > 805-438-5600 <tel:(805)%20438-5600> > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > <mailto:RE-wrenches@lists.re-wrenches.org> > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > <http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org> > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > <http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html> > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> > > Check out or update participant bios: > www.members.re-wrenches.org <http://www.members.re-wrenches.org/> > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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