Re: [RE-wrenches] Conext Gateway Control

Jeff Clearwater Mon, 03 Feb 2020 12:43:33 -0800

Hi Mac,

I was using the ADMIN credentials but that didn't work. I then set upthe USER and INSTALLER credentials but unfortunately for diagnosing thisI used the same password for all three.

Try different passwords for the 3 and then you can see which one worksand if my theory is even right. The mobile app seems to need the USERcredentials.

And it's possible that Schneider made some other change in the meantimeto the site and my theory isn't even correct.

And it took a few days from the time I made those changes till I hadaccess - so easily could have been something on Schneider's end. Daveand Sandra are checking on that.


Good luck!

Jeff C.



Mac Lewis wrote on 2/3/20 11:17 AM:

Hi Jeff,

Thanks for the input.

Quick question, when you are making the changes to site parameters viaInsight2 and you are prompted for the Gateway password, whichcredentials are you using (User, Installer, or Admin)? I am trying touse the Admin credentials of the Gateway which I thought was correct.


Thanks

On Mon, Feb 3, 2020 at 10:37 AM Jeff Clearwater<je...@villagepowerdesign.com <mailto:je...@villagepowerdesign.com>>wrote:


    Hi Dave and Wrenches,

    So bringing this back to the thread after Dave and I brought it
    off-list (see below).

    My InSight2.0 access to remote changes now works (through the
    configurations page) though I'm not 100% sure what the fix was.  I
    had tried over a dozen times with the same credentials information
    prior to that and it did not work over the course of a month -
    giving me the 'DEVICE NOT READY, OR INVALID CREDENTIALS, PLEASE
    TRY AGAIN screen when I would try to change a parameter for any
    given device.

    The fix is either (only things I can think it could possibly be):

    1.  Last week - when I was on-site and connected to the Gateway
    directly through the local network -  I added a USER and INSTALLER
    level access.  For simplicity I gave them the same password. Prior
    to that I had not gone into that screen and just had accepted the
    ADMIN level as the only level.

    OR

    2.  I came home from that day to the thread that others were
    having the same problem (Mac Lewis) and Dave (per below) said he
    had talked to Schnieder and they couldn't reproduce the problem. 
    So he asked me to take screen shots and provide the credentials so
    they could test.  I was in the process of making up those screen
    shots when it started to work.  So my only thought here is that
    through some other ticket or tech than Dave is aware of - someone
    at Schneider changed something since they were hearing of the problem.

    If it's not the latter my theory is that particular Access
    password screen is set up to be for INSTALLER OR USER level and
    not ADMIN and my adding of those two - though it didn't work right
    away when I returned to remote testing as perhaps the InSight
    database took some time to register my change - adding those now
    let me in.

    Same is true for the iPhone App - it now let's us in and that one
    specifically asks for the USER Password and has no option for
    INSTALLER OR ADMIN.

    So Mac - try that and tell us if it works. To better test - unlike
    me - give those levels different passwords and see if  you can get
    in with one and not the others.

    Or Sandra - perhaps  you can shed some light - or liaison with
    your tech folks to prove or disprove my theory?

    Onward,

    Jeff










    Dave Angelini Offgrid Solar wrote on 2/3/20 8:25 AM:

    No Sir I did not send them anything yet as I was waiting for your
    reply.

    I will forward what you did and thanks. I am thinking somehow the
    Admin level and your changes to user and installer might have
    done something? Thx!  I would appreciate it if you would post out
    to the list that it is working for you!

*Dave Angelini Offgrid Solar "we go where powerlines don't"

    http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net
    <mailto:offgridso...@sti.net> text 209 813 0060*

    On Sun, 2 Feb 2020 20:12:38 -0800, Jeff Clearwater
    <je...@villagepowerdesign.com>
    <mailto:je...@villagepowerdesign.com> wrote:

    Hey Dave,

    So I went to those screens to take screen shots to show you
    what's been happening for over a month now (tried like a dozen
    or more times) and voila now it works!

    So I'm thinking that someone else beat me to it since you talked
    to them and they fixed it over the weekend?  I'm 100% positive I
    entered the same info I have been entering all along.

    My only other possible change is that last week during a site
    visit I enabled a USER level and INSTALLER level access in
    addition to the ADMIN.  I set them all to the same password so
    in case that password screen was looking for a different
    permission level it would work.  It didn't right when I returned
    to remote testing but perhaps it took some time for the database
    to catch up?

    So not sure which one of those two is responsible for the fix
    but in my mind it has to be one of the two - I hope that helps :)

    Let me know if you find out.

    Best,

    Jeff


    Dave Angelini Offgrid Solar wrote on 2/2/20 8:44 AM:

    Hi Jeff,

    You are getting a screen like I attached right?

    So your problem is you can't make changes on Insight2. When you
    attempt a change, like to turn on/off the SCP button beep you
    get the error wrong password. The password asked for is the
    Gateway PW. The gateway PW works on gateway?

    If all of this is true I will need the PW of the gateway and
    the URN.

    Sorry to be overthinking this but this is not easy and there is
    no room from creativity.

*Dave Angelini Offgrid Solar "we go where powerlines don't"

    http://members.sti.net/offgridsolar/ e-mail
    offgridso...@sti.net <mailto:offgridso...@sti.net> text 209 813
    0060*

    On Sat, 1 Feb 2020 17:24:49 -0800, Jeff Clearwater
    <je...@villagepowerdesign.com>
    <mailto:je...@villagepowerdesign.com> wrote:

        It's happening to me.  Would love to solve it.
        Thanks

        Sent from my iPhone

        On Feb 1, 2020, at 1:43 PM, Dave Angelini Offgrid Solar
        <offgridso...@sti.net <mailto:offgridso...@sti.net>> wrote:

            Wrenches,

            I was told by Schneider that they would like
            engineering to take a peak at a system where Insight2
            is giving the password error for the Gateway.

            " If you have any customers facing this issue who are
            willing to share their gateway password with us, we can
            troubleshoot what is going on.  When we last looked at
            this, it looked like their password was incorrect.  (it
            is hard to tell because the gateway stores a hash of
            the password and not the password itself, so it is not
            possible to find out the password that the gateway
            has).  Once connectivity is established to the cloud,
            we have not seen an instance in the lab where we cannot
            communicate with the gateway through the cloud."

             So drop me an email and I can try and hook you up. 
            Thx.  --Dave

            *Dave Angelini Offgrid Solar*

            *"we go where powerlines don't"
            http://members.sti.net/offgridsolar/ e-mail
            offgridso...@sti.net <mailto:offgridso...@sti.net> text
            209 813 0060*

            On Fri, 31 Jan 2020 13:45:59 -0800, Dave Angelini
            Offgrid Solar <offgridso...@sti.net
            <mailto:offgridso...@sti.net>> wrote:

                I really have not had any problems with support
                (monday thru friday they answer the phone) or the
                equipment. Sorry to not be very helpful. You can
                email me and I can attempt to help.

                FYI  I just changed the SCP button beep in the
                country of Ghana from Mariposa. Client wondered how
                that got turned on Wink The gateway system and
                Insight2 work as advertised. I have heard similar
                problems over the years with Optics and I know you
                guys have also.

                Some folks should not have the need for this
                monitoring and if they do, they need to devote the
                time before they get clients involved. My humble
                opinion.  FRIDAY !

                *Dave Angelini Offgrid Solar "we go where powerlines
                don't" http://members.sti.net/offgridsolar/ e-mail
                offgridso...@sti.net <mailto:offgridso...@sti.net>
                text 209 813 0060*

                On Fri, 31 Jan 2020 12:16:09 -0700, Ray
                <r...@solarray.com <mailto:r...@solarray.com>> wrote:

                    We inherited a Schneider system recently and
                    have been attempting to add remote monitoring
                    etc.  I have an electrical engineer on my team
                    with significant com experience.  Our opinion
                    to date:

                    1) The Schneider system is the most
                    complicated, kludgy solution I've ever
                    encountered with separate boxes and cables
                    running amok everywhere: certainly an inelegant
                    solution.

                    2) The Manuals do not fully cover all of the
                    setup, so Wrench comments chastising others for
                    contacting Schneider with basic questions
                    covered in the manual are way off base.

                    3) Schneider tech support is some of the worst
                    right now: we need field support when we are on
                    site, instead, we get a call back a week
                    later.  Only SMA's lack of support for the
                    Sunny Islands is worse. (they don't call back
                    at all....)

                    4) When we do finally get a call back a week
                    later, they can't answer any of our questions,
                    and can't seem to forward us to anyone who can.

                    My conclusion:

                    The entire Schneider SCADA package is way over
                    priced, thrown together, not fully integrated,
                    over promised, released before it was ready,
                    and comes with virtually no SCADA support for
                    installation or trouble shooting after.  At
                    least I feel better knowing its not just us.

                    Compare this to something like the Bluetooth
                    enabled SOC monitoring that comes FREE with
                    LiFe blue batteries, and it tells me Schneider
                    needs to just hit /Delete /and start over.

                    In the 21st century, we have smart phones with
                    apps that connect automatically, equipment that
                    is actually plug and play, and software that is
                    so intuitive you don't need the manual, much
                    less call anyone. As I've said going back to
                    the Outback Mate days,  offgrid solar SCADA is
                    at least a decade behind the rest of the world.

                    Ray Walters
                    Remote Solar
                    303 505-8760

                    On 1/31/20 10:18 AM, Jeff Clearwater wrote:

                        Hi Mac and Luke and Wrenches,

                        I'm having the exact same issue.  It hasn't
                        been a pressing problem right away as I've
                        been having access to the site but I was
                        hoping my last visit where I added Users
                        and Admins and Installers would fix it due
                        to permissions levels.  But in Admins and
                        Installers I still get the same thing:

                        "DEVICE NOT READY OR INVALID CREDENTIALS,
                        PLEASE TRY AGAIN"

                        And like Mac I can log in and make changes
                        when I'm on site using the direct interface
                        but not through InSight2.0.

                        I've also checked numerous times that I'm
                        using the correct Gateway credentials.

                        Sandra?

                        Thanks,

                        Jeff

                        Luke Christy wrote on 1/31/20 6:44 AM:

                            Hi Mac,
                            I have a very similar issue to yours
                            with a customer's remote cabin and the
                            need to be able to monitor and change
                            settings remotely. I installed my first
                            Gateway with a brand new Conext 4048
                            and an MPPT-150 controller and I'm
                            having the exact same trouble and am
                            getting the same error message. Before
                            installation, I actually thought I had
                            verified that I could make settings
                            changes through the internet on a bench
                            test using the admin password, etc,
                            however, once the system was installed
                            I haven't been able to get it to work
                            despite verifying my passwords and
                            making a long trip for a return visit
                            to the site.
                            Perhaps someone else has some insight?
                            I'm glad to know that this may be a
                            larger issue.
                            -Luke
                            Luke Christy

                            NABCEP Certified PV Installation
                            Professional

                                On Jan 31, 2020, at 07:10, Mac
                                Lewis <maclew...@gmail.com>
                                <mailto:maclew...@gmail.com> wrote:

                                Hi Wrenches,
                                I am working with Schneider on this
                                but I haven't heard back in a few
                                days so I thought I'd put it out to
                                the list to see if anyone else has
                                worked through this.
                                We recently installed our first
                                Conext Gateway in hopes of getting
                                better monitoring and control
                                through Insight 2 portal.  We
                                installed it on an XW 5548, AGS,
                                Batt Mon, HV-MPPT charge controller
                                ~ 4 years old.
                                For some reason, we cannot make
                                changes to the system via the
                                portal.  The monitoring is much
                                better but the control isn't
                                functional.  When I make a
                                parameter change, it asks for the
                                username and password but then
                                gives this error every time:
                                I verified that I am entering the
                                Gateway admin username and the new
                                password that I assigned.  I can
                                log into it locally,
                                directly through the Access Pt
                                functionality.
                                Any suggestions?  Schneider isn't
                                responding and its a snow cat ride
                                to get into the site.
                                Thanks

--

                                Mac Lewis

                                "Yo solo sé que no sé nada." -Sócrates

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--~~~~~~~~~~~

                        Jeff Clearwater
                        Village Power Design
                        linkedin
                        <https://www.linkedin.com/in/jeff-clearwater-0622a312/>

                        www.villagepowerdesign.com
                        <http://www.villagepowerdesign.com>
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--~~~~~~~~~~~

    Jeff Clearwater
    Village Power Design
    linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
    www.villagepowerdesign.com <http://www.villagepowerdesign.com>
    cell - 413-559-9763
    ~~~~~~~~~~~~~~~~~~~~~~~

--~~~~~~~~~~~

    Jeff Clearwater
    Village Power Design
    linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
    www.villagepowerdesign.com <http://www.villagepowerdesign.com>
    cell - 413-559-9763
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--



Mac Lewis

*

"Yo solo sé que no sé nada." -Sócrates

*



--
~~~~~~~~~~~
Jeff Clearwater
Village Power Design
linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
www.villagepowerdesign.com <http://www.villagepowerdesign.com>
cell - 413-559-9763
~~~~~~~~~~~~~~~~~~~~~~~

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Re: [RE-wrenches] Conext Gateway Control

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