Ray. Understand but loose connections can be any product and troubleshooting loose intermittent issues are the hardest to correct J Funtimes
On Fri, Sep 30, 2022, 9:03 AM Ray Walters via RE-wrenches < re-wrenches@lists.re-wrenches.org> wrote: > One thing I can say: trouble shooting problems over the phone has its > limitations. I had a customer issue with a system we hadn't installed that > was quite vexing. Turned out to be a loose main DC connection to the > inverter. Bizarre behavior as the connection heated up and the resistance > varied. > > Ray Walters > > On 9/30/2022 6:57 AM, Jay via RE-wrenches wrote: > > Hi all and thanks for the input. > > I guess he’s just been unlucky with the problems ( firmware upgrade > switching to 50hz) and possibly just some random bad hardware. > > In regards to your thoughts of a install issue, he has spent a lot of time > with sol ark reviewing everything. Loads, wiring, they have been monitoring > all the data, photos, video etc with everything coming up correctly > installed, wired, and loads. > > this system is an upgrade for an older XW ( 6kw units) system which worked > fine. The customer wanted better monitoring, more kw, expansion > capabilities and newer tech. > > Weird > > > > > > > > > On Sep 29, 2022, at 9:50 PM, pieter offgridenterprises.org via > RE-wrenches <re-wrenches@lists.re-wrenches.org> > <re-wrenches@lists.re-wrenches.org> wrote: > > > > We have dozens of Solark based installs and have had excellent results. > All of our system have multiple parallel Solark inverters and have operated > with out issues. On the rare occasion that we had commissioning questions > our experience with Solark technical support has been outstanding, they > have by far the best technical support in the industry. Although Solark > helped design the system in question I suspect that there must be some > finer points that were not shared with Solark, a load side wiring problem > or perhaps an installation error that is causing the repeated failures. I > suggest that your friend gets a fresh set of eyes on the system and look > for that oversite we have all made and just can’t seem to see it on our own. > > Pieter Huebner > > Off Grid Enterprises > > > > *From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> > <re-wrenches-boun...@lists.re-wrenches.org> *On Behalf Of *Jerry Shafer > via RE-wrenches > *Sent:* Thursday, September 29, 2022 10:25 AM > *To:* RE-wrenches <re-wrenches@lists.re-wrenches.org> > <re-wrenches@lists.re-wrenches.org> > *Cc:* Jerry Shafer <jerrysgarag...@gmail.com> <jerrysgarag...@gmail.com> > *Subject:* Re: [RE-wrenches] sol ark reliability question > > > > Wrenches > > Solark issues, I have them living off grid, 3 phase and grid tied back up, > both AC and DC coupled with only one intermittent comms issue, does not > seem to have any more issues than OB and less than Schnieder, all are > connected to Fortress 18.5's or Blue Planet BMS interface seems hardy, > > Would be good to know what issues he is having to accurately help > > Jerry > > > > On Thu, Sep 29, 2022 at 7:01 AM jay via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > > Hi All, > > I’ve got a question about how many folks are having issues with sol-ark > products? > > the reason i ask is that i’ve got a friend, a good competent installer ( > well versed in OB, Schneider, magnum) who’s had continuing nightmares with > them. > > he’s got 2 systems each on is a stacked pair of 12kw units, both offgrid. > > each system was designed by sol-ark, meaning the design was approved by > them for the loads/solar etc. > > He’s been through 7 MCU swaps. > He’s been through a field call required because the over the air firmware > update caused the inverters to go into 50hz and for some reason that isn’t > fixable via the web. > He had an inverter that didn’t work correctly out of the box. They > charged him $2500 deposit for a replacement. > > Then they charged him $1500 to fix the inverter he sent back under > warranty. Thats right $1500 to fix a warranty which they agreed was a > warranty issue. > Hes not going to pay but this $1500 has been going on a while. > > The inverter they sent to replace the broken one had a older MCU firmware > so wouldn’t stack and it took tech support way to long to figure that out > then they had to send him a new MCU…... > > And the list goes on. > > But Im asking, is this poor guy just an anomaly or will anyone else chime > in about issues?, > > Because at this point I have no desire to install one given his experiences > > Jay > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. 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