Jason, Very helpful. Thank you I wonder why, after years of calling tech support, nobody at Enphase told me the S is a replacement for the R. it took a compatriot installer/integrator to care enough.
On Fri, Mar 15, 2024 at 2:51 PM Jason Szumlanski < ja...@floridasolardesigngroup.com> wrote: > Somehow I missed that you said it's an Envoy-S. Which lights are on? There > are four, left to right: > > > 1. Cloud connected the Enphase Enlighten (normally green, red if WiFi > connected but no Internet) > 2. Installer WiFi Access Point (normally off) > 3. All assigned micros producing power (normally green) > 4. All assigned micros communicating with Envoy (normally green) > > > If the first light is red or off, it just needs to be reconnected to a > working Wi-Fi network. The consumer can do that in their app (Menu | > Settings | Connectivity). If it's off, it could be a number of things, but > usually, the WiFi network is no longer available, or the Envoy has glitched > out. Either way, reconnecting it usually works. Sometimes it can be a > frustrating series of reboots to get it going. But the app will walk them > through the steps. > > Enphase WILL help the consumer directly with this, but if they have > directed the customer to their installer, either the customer > is technology-challenged, or the Installer Toolkit is required to forget > the original network and then reconnect to the new one (or the same one > sometimes). > > One other thing... Some of those units may have been Cellular connected, > and the 5-year data plan may have expired. Enphase can tell you how it was > last connected with the serial number or site ID. That would be a good call > to make before heading out there. The solution could be as simple as > connecting it to their WiFi. Sometimes installers don't want the hassle of > WiFi issues, so they just pop in a cellular modem. I have seen a number of > national installers do that. It is not good practice. Ethernet is best and > WiFi works well usually. > > Jason Szumlanski > Principal Solar Designer | Florida Solar Design Group > NABCEP Certified Solar Professional (PVIP) > Florida State Certified Solar Contractor CVC56956 > Florida Certified Electrical Contractor EC13013208 > > > On Fri, Mar 15, 2024 at 2:12 PM jay via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > >> Hi David. >> >> This one is a standard newer version Envoy S. >> >> I’ve had this exact same issue of tech “support” numerous times. I had >> to go to my neighbors to confirm that the panels were wired correctly, >> after they had been installed for years. I’m not making this up. >> >> Seems to really depend on who you get on the phone if they will help you >> or not which isn’t good. >> >> Thats why I”m looking for any help to find the right phone number or >> person who will/can help. >> >> I’m guessing its either the envoy needs to be rebooted or its broken. >> >> thanks >> >> jay >> >> >> >> On Mar 15, 2024, at 11:49 AM, david quattro <da...@quattrosolar.com> >> wrote: >> >> wow, your experience is worse than anything I've ever heard of from >> Enphase tech support. My experience with them is this: they know their old >> Envoys are garbage (the M-Series are failing left and right now). The >> executives made the decision that they will no longer manufacture new >> M-Envoys. I don't know their posture regarding S-Series, I haven't seen >> those fail yet. So instead of selling you a good brand new M-Envoy, they >> try to connive you into replacing 100% of your microinverters with >> IQ-Enphase - you know, because they are such a great, responsible company. >> Actual options moving forward are to find a used M-Series Envoy that >> you have tested in-house before you go on your 5 hour drive. I have one I >> can sell you. Or you deliver the bad news to the customer and tell them the >> truth - they are flying blind without a functioning Envoy. Ground mounts >> aren't that bad since you could teach the customer to walk up and verify PV >> current on each module with a decent meter. For me essentially all of my >> Enphase fleet went onto residential rooftops where regular access is not an >> option. What kills me about Enphase is that every step of the way over the >> last 15 years - EVERY single time they changed their inverter architecture, >> they promised that all the new stuff would be backward compatible with old >> gear. And every single time, they were full of it. >> >> On Fri, Mar 15, 2024 at 9:49 AM Jay via RE-wrenches < >> re-wrenches@lists.re-wrenches.org> wrote: >> >>> Hi all >>> >>> Is there anyway to get tech support with remote coms? >>> >>> I got a call just the other day from someone with an envoy. It’s stopped >>> communicating to enohase. Enphase says they need the installer who’s now >>> gone. >>> They just won’t help the customer. >>> It’s about a 5 hr round trip for me. Which is nuts as I’ll have to >>> communicate with enohase anyway. >>> >>> And I’ve heard rhis exact issue multiple times from numerous people. >>> Envoy has lights but has stopped communicating. I’ve heard enohase tech say >>> “the panels are wired wrong. “. You mean they magically changed after 10 >>> years? >>> >>> Does anyone have a person/number etc of who will help them? >>> >>> Thanks >>> Jay >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> Pay optional member dues here: http://re-wrenches.org >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> There are two list archives for searching. 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_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org