Being from Manufacturing I just disagree that warranty should pass on to
a different owner. (Unless in writing)
Too much chance for failure with a new owner.
We do want these folks to stay in business right? Batteries are hard
enough in residential when doing everything correct.
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2] [1]
e-mail offgridso...@sti.net
text 209 813 0060
On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:
I also have had a poor experience with Discover's warranty.
I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I
registered the warranty for all three within a few weeks of
installation. Fast forward to 2023, the original customer sold the
property and the new owner asked me out to troubleshoot a storage
issue. One battery had failed to due a faulty BMS. Discover refused to
honor the warranty because the property had changed hands (they tie the
warranty to the original registered owner), and the new owner was stuck
buying a new battery.
Discover did offer the replacement at a slightly discounted price but I
thought it was lousy to find out that a 10-year warranty product
suddenly has no warranty if the property is ever sold. It really turned
me off, and I was left with the feeling that I might have had better
luck getting a warranty replacement if I had never registered the
batteries at all.
Luke Christy
Renewable energy consultant
NABCEP Certified PV Installation Professional(tm):
Solar Gain Services, LLC
PO Box 531
Monte Vista, CO 81144
sgsrenewables@gmail
On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches
<re-wrenches@lists.re-wrenches.org> wrote:
Hi All,
I have an installer buddy where i used to live who's having to try
and get a discover lithium warrantied.
Its 3 yrs old, 2 years installed.
The dealer is closed, and the customer doesn't have the POP.
Discover is being very difficult.
The battery appears to have a dead cell block which makes trying to
get info out of the battery all but impossible as it won't stay on
long enough to download the info.
Does anyone have a contact who could help my installer/friend with
this issue?
thanks
Jay
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