Maybe it was timing and I was ahead of the integration curve but Midnite tech support sent my installer account login via email. I agree it seems an odd prospect to get technical support or monitoring access from a sales rep, though I have yet to use eg4 or any other equipment that channels it's tech support through distributors. Reminds me of generator and small engine equipment companies... Have a great day everyone!
Tyrone Houck Oregon Solarworks LLC CCB #204937 LRT #076 541-787-1366 [email protected] On Tue, Apr 22, 2025, 6:45 AM Maverick Brown via RE-wrenches < [email protected]> wrote: > Jason > > I agree with you. It is strange and dumb to track down a secret handshake > through the distribution to get access to the manufacturer’s monitoring > service. The distributor did know I ordered but didn’t send a preemptive > welcome message. That’s on me, of course. > > I installed an EG4 18Kpv and I had to call Current Connected to get the > secret password of CurrentConnected. Haha! > > Fortress Power did this right and printed in the manual “use code provided > by the distributor or just use ‘Fortress’ as the code. Great, I didn’t have > to call anyone! > > I have to track down the same for MidNite AIO as well or some other > similar account setup thing. > > I’m trying to consolidate what I install and recommend (and therefore have > to manage). So far: Fortress Envy and MidNite AIO are the way to go. > > > Thank you, > > Maverick > > Maverick Brown > Off-Grid Solar Commander since 2006 > Maverick Solar Enterprises, Inc. > • Solar Commander Remote Power > • SunFlow Systems Cathodic Protection > [email protected] > 512-460-9825 > > > > On Apr 22, 2025, at 7:00 AM, Jason Szumlanski via RE-wrenches < > [email protected]> wrote: > > > I'm trying to get my head wrapped around distributors providing technical > support services for manufacturers. I first noticed it with Signature Solar > and others providing support for EG4. I thought it was strange that I > needed to go through the distributor to establish an installer monitoring > account for EG4. I just found out that the same thing applies to Midnite > AIO. > > What makes it even more confusing is that you can get support from both > the distributor and the manufacturer. And sometimes you get different > answers. I have experienced this with battery integration questions. I > think the manufacturer wants to claim maximum compatibility while the > distributor may have a more realistic and practical understanding. In that > respect, hearing it from a distributor, AKA salesperson, seems like a good > idea. But when you are looking for raw technical information, it seems > reasonable to go directly to the manufacturer. > > Admittedly, there has always been a little bit of overlap, but mostly it > was technical advice geared toward the system design and component > compatibility that you would receive from the distributor. When it came to > technical support, fault resolution, and monitoring issues, the > manufacturer was always the primary source. That seems to be changing in > some cases. > > It seems like there is some end user risk here for both installers and > system owners. > > What if you purchase products from multiple vendors? Do you need multiple > installer monitoring accounts? How would a distributor know if they > supplied a product for which you are seeking support? It would be hard > enough keeping track myself. And what happens if that distributor goes out > of business? > > Fun times... > > Jason Szumlanski > Florida Solar Design Group > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
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