Zeke: I can see the MAC address of the Mate3 in Optics but I could never change it. Maybe you have privileges I don’t have. I have always had to contact Outback to change out a Mate3s. What is your secret?
I tried to connect via chat several times without a reply. Today I finally selected option 2 on the voice line for sales and David answered. He agreed to ping tech support so they would respond to the chat request. It is so ludicrous to use chat for off-grid support. I am so frustrated I can hardly put it into words. On site I was experiencing inverter problems that kept cutting power. Every time power went out Internet went down and the chat got cut off. With the customer looking over my shoulder I reconnected time and again only to keep getting cut off. Outback has hit a new low with tech support forbidding voice calls. I spent a lot of time ramping into Outback as my primary manufacturer. I will never spec an Outback system ever again. William Miller Miller Solar.com 805-438-5600 www.millersolar.com On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches < [email protected]> wrote: > I've done a lot of Mate3s swaps over the years, as they are not the most > reliable piece of equipment, and I never involved outback in it. If I > recall, you just link the new mates mac ID to the plant in opticsRE, and > delete the old one. Whether you lose all of the old data when doing that I > can't remember -- probably so. Perhaps just name the old one old data, > and keep it on the portal rather than deleting it, and use the new one > going forwards. > > Zeke > > > Subject: [RE-wrenches] > > > Message-ID: > <CAAgpqUO7J2g380v8VbE472C5U=rhD= > [email protected]> > Content-Type: text/plain; charset="utf-8" > > Friends: > > I need to swap a Mate3s. This requires help from Outback. They are not > answering texts, emails or phone calls. > > Is there any way one can make this swap without Outback? > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
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