Sorry, should have worded it better as I have seen many similar
responses.
How do you feel about the policy of providing e-mail tech support to
only those who have paid? As it takes time and effort to solve
problems, I feel it would be necessary to provide custom support to
my paid customers.
On one hand, I feel there should be no distinction between customer
and paid customer. The application should be intuitive and complete
enough to not require tech support to begin with. Every time I
justify supporting only paid customers, I feel like a dirty business
man.
But time is money. So what thoughts have the list?
--
Thom McGrath
The ZAZ Studios
<http://www.thezaz.com/> AIM: thezazstudios
On Feb 18, 2006, at 8:54 PM, Kevin Windham wrote:
On Feb 18, 2006, at 7:46 PM, Thom McGrath wrote:
Inquiring about business ethics here really. So opinions away.
Tech support is costly, although at the time I can only offer e-
mail support. I will have each paying customer's e-mail address on
file, and therefore can limit incoming mail to only people who
have paid for the software. If they are using the demo mode, they
are limited to web support. Sales inquires would go to a separate
address. I'm not talking about technical feasibility (I can do
that easily), I'm talking about business ethics.
Was there a question in there somewhere?
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