> What I was and always will complain about is the malicious verbiage > directed at RS. > > Everything else I am fine with. 1. Always keep in mind that not everyone on the list has a perfect English, and not everyone is from the same culture either, so it's not always easy for some of us to use the appropriate tone we would like to use.
For example, sometimes what we believe to be simple sarcasm comes out to other as "malicious verbiage" 2. I read an interesting story in Hotwired about how emails are especialy prone to not conveying what we exactly mean. So even with people speaking the same langage and from the same culture, it seems there's much misunderstanding... Plz read 3. If i could thank all the RS staff the great time their product brings to me and all the improvement RB has seen over the years, I would be happy to thank each one of them one by one. But when I'm facing a problem and it seems to come from them, they just become a bunch of anonymous coders that I have a hard time staying cool about. Heck, it's maybe just like with my clients... When their systems works fine, I'm their guru, when there's a bug (even when it's from them) they always call me asking "what did you change to my system? it doesn't work". And the last time I got an apology from one of them, when they figured out they were the source of the problem... Well I can't remember the last time it happened... Sometimes, they almost make me lose some sleep over their case... But you know what? They keep calling back... For many years now... So I figure I must be doing not so bad after all... I've learnt the hard way that if I can't deal with that, then maybe I shouldn't be in business... The only hope I have is that since I have been a RB customer for so many years, people at RS see my letters, then they say "oh! it's him again!... We must be doing something right if he keeps on writing with so much passion after all these years" Louis _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
