Geoff,
What a wise and courageous message from you. I really appreciate the Man
that can recognise a "mistake" and takes his share of responsibility in it.
For all of this, but also for the quality of your products, I am proud
to be a "small" part of this comunity.
Well done Geoff.
May I add, that I have seen in the last few days such a fantastic
reaction from all the comunity around. This is a sign, YOU and ALL
employees at RS can be proud of!
Youri
Geoff Perlman wrote:
First, I want to thank those of you that wrote to me directly regarding
this issue. I appreciate your feedback and the chance to have a dialog
with you about this.
We know the community is important to you and we appreciate that.
Upsetting you with this decision was not our goal. While we anticipated
that some of you would not like this decision, we did not anticipate
that you would react so strongly.
We are a company that has always valued the feedback of our customers.
We have heard your feedback loud and clear on this issue. Based on that
feedback, we will keep the REALbasic NUG list and the Plug-ins List. We
do feel that the forum is the better place for discussion around games
and getting started with REALbasic, so those lists will be moved to the
forum. The mailing list registration page will be back up tomorrow.
Our goal to is grow the best possible community. There are many aspects
to doing that. One of those is providing a place for members of the
community to congregate on-line. We realize that no one solution is
perfect for everybody. Forums are right for some people and not right
for others. It's important to have the solution that is right for you.
Dana Mason, our Marketing Manager, has taken a lot of heat on this list
over this issue. Dana posted the original message because as Marketing
Manager, communications is part of her responsibility. That said, these
decisions have all been discussed and approved at the executive level.
Please don't shoot the messenger.
The community is important. It's important to its members and important
to the success of REAL Software. We will continue to value the community
and work hard to build and improve it. Again, I apologize for any grief
this episode may have caused you. I hope you see this change as proof
that we are a company that listens.
--Geoff Perlman
President and CEO
REAL Software, Inc.
REAL World 2007 Conference
May 9 - 11 in Austin, Texas
<http://www.realsoftware.com/realworld>
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