Chris Velevitch wrote:
>
> I have recently purchased the O'Reilly book "Learning Red Hat Linux, 2nd
> Edition". This book included the 7.2 disks. What is the product ID of
> this version of Redhat 7.2 so that I can activate the support services
> at Redhat.com?
>
> Chris
Chris, if you buy from someone else than Red Hat (directly or
indirectly), support is generally _NOT_ included. Sort of stands to
reason, doesn't it? Other people download a copy of the iso images from
Red Hat's site (for free) and bundle it with their book, or whatever,
and sell it to you. Red Hat gets paid _nothing_ in that process. So if
RH is expected to provide free support, then it's a loosing proposition
all the way.
Both the Red Hat web site, and the notices with the book should have
told you that Red Hat has _NO_ support obligation for products not
packaged and distributed by Red Hat. The publisher of the book has
_some_ responsibility in the matter.
The best support, in any case, is here on this list, which you have
already found. Ask politely, and you shall receive~ 8^)
rickf
--
If you are successfull they'll beat a path to your doorstep ...
Picket signs firmly in hand!
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