could call you credit card company and complain, they might remove the
charges. Although you are trying not to say their name, I think you should.
Lets other people know of bad companies on the net. It is not slanderous if
you are relaying a true story.
Derek
See my reef at Http://www.geocities.com/reefsalot/
Under HEAVY construction!
----- Original Message -----
From: "Paul W. Whitby" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, January 12, 2001 4:13 PM
Subject: bad MO experience
> Hi all,
>
> I wanted to share an experience, and ask what/how you would deal with
this.
>
> I wanted some more LR for my 250 tank. I had seen some on the net I liked
> the look of and from a source I had heard good things about...so I called.
> Alas, they were out of the stuff I liked but they said I could have their
> fiji ultra, at the price of the other rock which was half price due to
their
> "special offer" I asked how nice this fiji was, apparently it was full of
> encrusting corals, macro algae and very nice. I asked if they could ship
me
> large pieces since my tank is large and I would really like large pieces.
> They assured me they could do that....GREAT!! so I ordered 90lbs, plus
some
> snails and stuff.
>
> I took the next day off to get it and put into my holding tank...no
> shipment, bad weather...oh well. I called and asked why they didnt call
me
> to let me know, then asked when my stuff would come. We can ship later
> today. I asked where my stuff was, since it would have been boxed for 24
> hrs already. It was still boxed, so I asked if they could send me other
> pieces that had not been out of water for so long, and different
> snails/crabs/cucumber since it may be 48 hours between shipping and
> receiving. Ok..we can do that and re box it for you later.
>
> It arrived today. Tran-shipped Walt Smith rock....unopened in its
original
> containers. 83 pounds weight total almost dry. No encrusting corals,
small
> pieces covered in slimey goo, and with no insulation on the boxes. These
> had been held overnight while shipping in cold weather. The store had
never
> looked in the boxes and all the promises were patently false. The rock is
> smelly and absolutely not what I looked forward to, or what I was told I
> would get.
>
> I called to complain and they insist that there was 90lbs...even the
airbill
> for all the shipments was for 88lbs....including the livestock.
>
> I am not happy at all about this. I am awaiting to see what they say and
> why I was lied to and what they are going to do to rectify this. It could
> be they made a mistake...maybe I got the wrong stuff, but to call this
ultra
> rock??? It is terrible.
>
> So...after this long post....what would you do?? any ideas?
>
> Regards....
>
> Paul.
> ________________________________________
>
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