Title: System Engineer / Application Support Location: Rockville, MD Length: 12+ months
Scope of Position: Perform installation and maintenance of company products to ensure that the system is functioning according to specifications. Provides software development and consultation to prospective users. Main Responsibilities: 1. Troubleshooting routine product issues (Incident Tracking and Resolution). 2. Participate as an active member of the in the software development lifecycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements. 3. Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves). Effective communication and presentation to key business stakeholders are instrumental. 4. Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process. Qualification Requirements: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. • Degree in computer science, engineering or equivalent business degree preferred; minimum of 3 years professional technology experience is required. • 3+ years experience with administration of Windows 2000/2003 systems. • Excellent understanding of and experience troubleshooting: • Proven experience supporting client facing, web based applications. • Experience in Software Development Lifecycle • Effective communication and presentation skills • Experience working in the financial industry is a plus. Education and NECESSARY INDUSTRY Experience: • 4 year college degree (technical or business degree preferred) • 5-7 years of professional technical experience. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresumes@googlegroups.com To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en -~----------~----~----~----~------~----~------~--~---
