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Greetings, Hope you are doing great Today.. I'm Abhay from IDC Technologies Inc I have an opportunities with me you might be interested, Please review the Job specifications below and let me know if you are interested. For Immediate consideration please share your updated resume at abha...@idctechnologies.com. *POSITION:* *Position Role : EUC / Touch service support (System Administrator ) * *Assignment Location : Montvale, NJ* *Project Duration : 12+ months* *REQUIREMENT:* Min 7-10 years of experience in EUC / Touch service support Good knowledge on EUC with client side backup and Antivirus ITIL Certification is must Experience with ITIL compliance ticketing tool Knowledge and understanding of ITIL and service management process Confident in supporting VIP users Basic knowledge on datacenter management Knowledge on building and deploying custom image for Laptop & DesktopPeople / vendor Management skillsEnsure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.) Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents Providing support for infrastructure devices (IP phones, Video Conference, audio devices) Governance & Reporting Drive weekly onsite team meetings Drive collaborative meetings with support towers / vendors for onsite related activities Ensure delivery of weekly Service review with customer People management Regular Interaction with VIP users, key business users & vendors to build healthy working relationship Vendor management Inventory management / Update CMDB Identify / work on Service improvements Prepare / ensure documents related to onsite team are up-to-date (SOP, Inventory, TGB office locations etc.) Manage Escalations & VIP issues for resolution Good knowledge on EUC with client side backup and Antivirus ITIL Certification is must Experience with ITIL compliance ticketing tool Knowledge and understanding of ITIL and service management process Confident in supporting VIP users Basic knowledge on datacenter management Knowledge on building and deploying custom image for Laptop & Desktop People / vendor Management skills Ensure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.) Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents Providing support for infrastructure devices (IP phones, Video Conference, audio devices) Thanks & Regards Abhay Tiwari Sr. Technical Recruiter*| *IDC Technologies Inc. 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Phone: 408-418-5778 Ext 3061*|* Email: abha...@idctechnologies.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
