Hi everyone, Something that comes up every once in a while is the need for more private, one-on-one support through e-mail, chat, or phone, without posting to the public mailing list, and with more immediate responses.
We are looking into providing commercial support plans for those companies that want them. These would be paid priority support plans, meaning that we'll handle these support requests before those on the mailing list. They would take place on our new private support tracker, meaning confidential data can be uploaded without fear that it'll be visible in a public place. Depending on the support plan, we'd also provide backports of patches (when possible) to older versions of Review Board as needed by customers. There are some more benefits, which I'll link to in a minute. We're working on putting this together, but want to put out feelers. If this is something your company may be interested in, I'd love to hear what sort of plan would cover your needs, or what your needs consist of. You can see our current thoughts on the breakdown of plans, benefits, and pricing: http://support.beanbaginc.com/customer/portal/articles/709788-commercial-support (The prices are based on the support plans of similar development tools and services.) I want to point out that our free support on this mailing list is not going away or changing. We will continue to provide support on here as time permits, just as we do today. We will, however, prioritize the paid plans over mailing list plans, which I don't expect will change response times much on this mailing list. (Think of it this way: A support request on a paid plan is set to wake me up at night, whereas free support on the mailing list will wait until after breakfast.) If you have thoughts on this, or if your company may be interested in being on the wait list for commercial support, please fill out the form below: http://bit.ly/U5hE1m You can also e-mail me directly with any questions. Thanks, Christian -- Christian Hammond - chip...@chipx86.com Review Board - http://www.reviewboard.org VMware, Inc. - http://www.vmware.com -- Want to help the Review Board project? Donate today at http://www.reviewboard.org/donate/ Happy user? Let us know at http://www.reviewboard.org/users/ -~----------~----~----~----~------~----~------~--~--- To unsubscribe from this group, send email to reviewboard+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reviewboard?hl=en
