Chris, Maybe you could open a bug up against the following:
"Also, I noted that when I followed the URL in the error message, I got Customer Service instead of Technical Support" Once opened, I would open a support case and have it escalated. Hopefully your experience will be different. :) If you feel as though you have had a bad support experience, I would highly suggest you reach out to the support management because they are willing to correct anything that is giving customers a hard time during support. Good luck! -- Robin On Wed, Dec 16, 2009 at 2:21 PM, Chris Adams <[email protected]> wrote: > Once upon a time, Jesse Weisner <[email protected]> said: > > For what it's worth, I've been seeing this issue with some of my servers > as > > well. This week I've had two out of 50 servers punted from RHN. I've seen > > this issue on and off for a while now, but I just assumed that since > no-one > > else had reported it, it must be something in my setup. > > I'm glad to see Red Hat admit there's a problem and that there's an open > bug on it. I opened a support case about this in August and the > response was basically that it must have been my fault (even though I > have not changed any of the default settings). > > Also, I noted that when I followed the URL in the error message, I got > Customer Service instead of Technical Support; the support response was > that I appeared to have contacted Customer Service instead of Technical > Support and that I should have contacted Technical Support. > > Not a good support experience. :-( > > -- > Chris Adams <[email protected]> > Systems and Network Administrator - HiWAAY Internet Services > I don't speak for anybody but myself - that's enough trouble. > > _______________________________________________ > rhelv5-list mailing list > [email protected] > https://www.redhat.com/mailman/listinfo/rhelv5-list >
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