> > Please don't use Bugzilla for production support issues, please open > > support tickets with us or your support provider. > > > > Thanks so much! > > I think this shows one of the ways Red Hat support is failing its > customers to be honest. This isssue appears to affect everyone using > RHN hosted, at least it is affecting a very large number of customers > who have already reported it in several different places including the > one suggested above. How many times does it need to be reported before > someone who understands the code that was changed when it was > introduced will investigate it and fix it? How many more people need > to spend their time reporting it again and again? It should not > require a thousand customers to waste their time reporting the same > issue to get someone's attention.
Wholeheartedly agreed. It's been my experience that Red Hat expects customers to conform their needs around Red Hat's business processes when it should be the other way around. I don't say this to rant but to point out that I think the approach is endemic and intentional. But it is their business to structure their customer relationships the way they want. _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
