Hi Christian, I followed the steps your described in your "tutorials" and my probe now seems to work again. Thanks a lot!
Sarah ----- Mail original ----- De: "Christian Estelmann" <[email protected]> À: "sarah wassermann" <[email protected]> Cc: [email protected] Envoyé: Dimanche 24 Janvier 2016 17:52:53 Objet: Re: [atlas] probe tagged as "Hardware problem suspected" Hi Sarah, perhaps it is the typical problem and the USB stick is broken (SanDisk nano, see [1]). You can replace the usb stick with another one. In [2] I have written how to to so in a previous mail. The stick needs a capacity of >3 GB (see [3]). Greetings, Christian [1] https://www.ripe.net/ripe/mail/archives/ripe-atlas/2016-January/002573.html [2] https://www.ripe.net/ripe/mail/archives/ripe-atlas/2016-January/002562.html [3] https://www.ripe.net/ripe/mail/archives/ripe-atlas/2015-December/002450.html Am 24.01.2016 um 17:35 schrieb [email protected]: > Hi Christian, > > Thanks for the reply. > > Indeed, only the first 2 lights are turned on, so according to the table on > the FAQ, it would be running from built-in flash, but I don't get what this > really means... > > Regarding my internet-connection, it is possible that the connection gets > disconnected for several minutes a day; I have to check with my ISP! > > Best regards, > > Sarah > > ----- Mail original ----- > De: "Christian Estelmann" <[email protected]> > À: "sarah wassermann" <[email protected]> > Cc: [email protected] > Envoyé: Dimanche 24 Janvier 2016 16:04:02 > Objet: Re: [atlas] probe tagged as "Hardware problem suspected" > > Hi, > > 1) Is the probe dead or are some LEDs on when it is powered? > Maybe > https://atlas.ripe.net/about/faq/#what-do-the-lights-on-the-side-of-the-probe-mean > will help. > > 2) What type of internet connection is used? For example in germany it > is common that your private connections are disconnected every 24 hours. > Cause of this disconnect the connection of the probes times out and this > is counted as offline. 4 to 7 minutes offline time per day (counted by > Atlas) is normal on a common german internet connection. > (the ISPs don't want that you run your own server at home, so they force > you to get every 24 hours a new IP-address) > > Greetings, > Christian Estelmann > > Am 24.01.2016 um 14:37 schrieb [email protected]: >> Hi, >> >> My probe (probeID: 24102) got tagged as "Hardware problem suspected" 2 weeks >> ago (and has also been disconnected since 2 weeks) and I am unable to bring >> it back to life again... (I am not an expert regarding hardware problems, so >> I will not be able to address the issue; restarting the router and plugging >> it out/back in didn't help). This probe behaved a bit strangely since the >> beginning: it disconnected itself for a few minutes per day without any >> reason, but I didn't pay much attention to that. >> >> Unfortunately, I need credits to conduct my research. Is it possible to >> order a new probe and to send this probe to RIPE? Maybe they can fix the >> problem and send the probe to someone who is interested in hosting a one? >> >> Thanks! >> >> Sarah Wassermann >>
