I am running 5.4 now. We just upgraded in the last month, and I was told that the billing statement fee works in 5.4 The way I used to bill for that was I made a plan for billing statement fee and any customer that wanted hard copy of there bill, we would add that plan to there account.
So now I took that plan off all those customers accounts and told rodopi to bill the $1 fee. However we also were sending out statements 15 day ahead. We with rodopi doing the statement fee, rodopi would not add the $1 until the due date. So the statement would not have that on it. And the customer would pay the amount due which did not include the statement fee. And then 10 days after there due date the account would be put on hold for late payment because of a dollar. So now I don't send the bill until there due date, and had to move the on hold date to 20 days after due date. Is anyone else seeing this issue? or what are you doing different? Steve --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com ---------------------
