Hi all,
I think that rt-remind is a potential answer to my problem but i'm not
sure about it.
RT 3.4.4 is used and works perfectly on my Linux box.
Off course i tried to find an answer myself but without success for the
moment .. maybe you can help.
My need : I just want to send emails to 'managers' when some conditions
are true for some tickets. I don't want any priority escalation through
RT::Action::SetPriority module. The script will be put in my crontab.
For example, if a ticket stays untouched in the queue 'Alpha' during 2
hours and if its status is 'new' or 'opened', i need to notify the
management about it through an email sent to an email adress ( always
the same ) ..
I understood that rt-crontool is not a possible way to send emails.
However and as i'm not a perl addict, i can't see how to modify
rt-remind to answer my need.
Now i'm not just sure that rt-remind is the best response to my problem
and any suggestion / how to / example will be really appreciated.
Best regards,
max.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
