Dear Sirs, we do run RT 3.4.2 on Debian Sarge and Postgres 8
We do have 20 users and 2500 Tickets at the moment. There have been performance issues ever since, but we blaimed them on the shared server. There shell be 10 new users in nnear future. Now we moved to a brand new PC Server with contemporary hardware (it is powerfull). Still opening ticktes, replying or creating tickets takes sometimes 10- 20 seconds. I have scanned the RT Lists and found some hinds. Since we are under pressure i would apreciate if someone has mastered these problems and can give guidance what is to be done. What is most promising to concentrate on (database, Perl, DBI::Search? Please help us make our RT the lean fast and handy tool we need it to be! I attach the system report for an overview to libraries etc. ##Start system report## Perl v5.8.8 under linux Apache v1.27; Apache::Connection v1.00; Apache::Constants v1.09; Apache::DBI v0.94; Apache::Request v1.33; Apache::Server v1.01; Apache::Session v1.80; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::Null v1.01; Apache::Session::Postgres v1.01; Apache::Session::Serialize::Base64 v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::Postgres v1.03; Apache::Status v2.03; Apache::Symbol v1.31; Apache::Table v0.01; AutoLoader v5.60; B v1.09_01; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.21; Carp v1.04; CGI v3.15; CGI::Cookie v1.26; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.04; Class::ReturnValue v0.53; Clone v0.18; constant v1.05; Cwd v3.12; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DBD::Pg v1.45; DBD::Sponge v11.10; DBI v1.50; DBIx::SearchBuilder v1.39; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.11; Devel::StackTraceFrame v0.6; Devel::Symdump v2.03; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.04; Encode v2.12; Encode::Alias v2.04; Encode::Config v2.01; Encode::Encoding v2.02; Errno v1.0901; Exception::Class v1.21; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; fields v2.03; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::Spec v3.12; File::Spec::Unix v1.5; File::Temp v0.16; FileHandle v2.01; HTML::Entities v1.35; HTML::Mason v1.32; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.51; HTML::Scrubber v0.08; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.18; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.53; Locale::Maketext::Lexicon::Gettext v0.14; Log::Dispatch v2.11; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.74; Mail::Field v1.74; Mail::Field::AddrList v1.74; Mail::Field::Date v1.74; Mail::Header v1.74; Mail::Internet v1.74; MIME::Base64 v3.07; MIME::Body v5.419; MIME::Decoder v5.419; MIME::Decoder::NBit v5.419; MIME::Entity v5.419; MIME::Field::ContDisp v5.419; MIME::Field::ConTraEnc v5.419; MIME::Field::ContType v5.419; MIME::Field::ParamVal v5.419; MIME::Head v5.419; MIME::Parser v5.419; MIME::QuotedPrint v3.07; MIME::Tools v5.419; MIME::Words v5.419; mod_perl v1.29; Module::Versions::Report v1.02; overload v1.04; Params::Validate v0.77; POSIX v1.09; re v0.05; Regexp::Common v2.120; Regexp::Common::_support v2.101; Regexp::Common::balanced v2.101; Regexp::Common::CC v2.100; Regexp::Common::comment v2.116; Regexp::Common::delimited v2.104; Regexp::Common::lingua v2.105; Regexp::Common::list v2.103; Regexp::Common::net v2.105; Regexp::Common::number v2.108; Regexp::Common::profanity v2.104; Regexp::Common::SEN v2.102; Regexp::Common::URI v2.108; Regexp::Common::URI::fax v2.100; Regexp::Common::URI::file v2.100; Regexp::Common::URI::ftp v2.101; Regexp::Common::URI::gopher v2.100; Regexp::Common::URI::http v2.101; Regexp::Common::URI::news v2.100; Regexp::Common::URI::pop v2.100; Regexp::Common::URI::prospero v2.100; Regexp::Common::URI::RFC1035 v2.100; Regexp::Common::URI::RFC1738 v2.104; Regexp::Common::URI::RFC1808 v2.100; Regexp::Common::URI::RFC2384 v2.102; Regexp::Common::URI::RFC2396 v2.100; Regexp::Common::URI::RFC2806 v2.100; Regexp::Common::URI::tel v2.100; Regexp::Common::URI::telnet v2.100; Regexp::Common::URI::tv v2.100; Regexp::Common::URI::wais v2.100; Regexp::Common::whitespace v2.103; Regexp::Common::zip v2.112; RT v3.4.2; RT::Interface::Email v1.02; Scalar::Util v1.18; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.13; Text::Autoformat v1.13; Text::Quoted v1.8; Text::Reform v1.11; Text::Tabs v2005.0824; Text::Template v1.44; Text::Wrapper v1.000; Time::HiRes v1.86; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2003.1126; Time::Timezone v2003.0211; Time::Zone v2.22; URI v1.35; URI::Escape v3.28; URI::URL v5.03; URI::WithBase v2.19; utf8 v1.06; vars v1.01; Want v0.09; warnings v1.05; warnings::register v1.01; XSLoader v0.06; RT Variablen RT::AmbiguousDayInPast 1 RT::BasePath /usr/share/request-tracker3.4 RT::BinPath /usr/bin RT::CORE_CONFIG_FILE /etc/request-tracker3.4/RT_Config.pm RT::CommentAddress [EMAIL PROTECTED] RT::CorrespondAddress [EMAIL PROTECTED] RT::DatabaseHost localhost RT::DatabaseName Request-Tracker RT::DatabasePassword Password not printed RT::DatabaseRTHost localhost RT::DatabaseType Pg RT::DatabaseUser rtuser RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '<B><A HREF="/RT/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/RT/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' RT::EmailOutputEncoding utf-8 RT::EtcPath /etc/request-tracker3.4 RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of DBD - Troubleticketing Ticket #%s":; RT::LocalEtcPath /usr/local/share/request-tracker3.4/etc RT::LocalLexiconPath /usr/local/share/request-tracker3.4/po RT::LocalPath /usr/local/share/request-tracker3.4 RT::LogDir /var/log/request-tracker3.4 RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL /RT/NoAuth/images/bplogo.gif RT::LoopsToRTOwner 1 RT::MailCommand sendmailpipe RT::MasonComponentRoot /usr/share/request-tracker3.4/html RT::MasonDataDir /var/cache/request-tracker3.4/mason_data RT::MasonLocalComponentRoot /usr/local/share/request-tracker3.4/html RT::MasonSessionDir /var/cache/request-tracker3.4/session_data RT::MaxAttachmentSize 10000000 RT::MaxInlineBody 13456 RT::MessageBoxWidth 72 RT::MessageBoxWrap HARD RT::MinimumPasswordLength 5 RT::MyRequestsLength 10 RT::MyTicketsLength 10 RT::Organization DBD RT::OwnerEmail root RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages 1 RT::SITE_CONFIG_FILE /etc/request-tracker3.4/RT_SiteConfig.pm RT::SendmailArguments -oi -t RT::SendmailPath /usr/sbin/sendmail RT::Timezone Europe/London RT::UseFriendlyFromLine 1 RT::VERSION 3.4.2 RT::VarPath /var/cache/request-tracker3.4 RT::WebBaseURL http://nagios RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL /RT/NoAuth/images/ RT::WebPath /RT RT::WebURL http://nagios/RT/ RT::rtname DBD - Troubleticketing Perl Konfiguration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.15.4, archname=i486-linux-gnu-thread-multi uname='linux ninsei 2.6.15.4 #1 smp preempt mon feb 20 09:48:53 pst 2006 i686 gnulinux ' config_args='-Dusethreads -Duselargefiles -Dccflags=-DDEBIAN -Dcccdlflags=-fPIC -Darchname=i486-linux-gnu -Dprefix=/usr -Dprivlib=/usr/share/perl/5.8 -Darchlib=/usr/lib/perl/5.8 -Dvendorprefix=/usr -Dvendorlib=/usr/share/perl5 -Dvendorarch=/usr/lib/perl5 -Dsiteprefix=/usr/local -Dsitelib=/usr/local/share/perl/5.8.8 -Dsitearch=/usr/local/lib/perl/5.8.8 -Dman1dir=/usr/share/man/man1 -Dman3dir=/usr/share/man/man3 -Dsiteman1dir=/usr/local/man/man1 -Dsiteman3dir=/usr/local/man/man3 -Dman1ext=1 -Dman3ext=3perl -Dpager=/usr/bin/sensible-pager -Uafs -Ud_csh -Uusesfio -Uusenm -Duseshrplib -Dlibperl=libperl.so.5.8.8 -Dd_dosuid -des' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBIAN -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64', optimize='-O2', cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBIAN -fno-strict-aliasing -pipe -I/usr/local/include' ccversion='', gccversion='4.0.3 20060212 (prerelease) (Debian 4.0.2-9)', gccosandvers='' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=4, prototype=define Linker and Libraries: ld='cc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lgdbm -lgdbm_compat -ldb -ldl -lm -lpthread -lc -lcrypt perllibs=-ldl -lm -lpthread -lc -lcrypt libc=/lib/libc-2.3.6.so, so=so, useshrplib=true, libperl=libperl.so.5.8.8 gnulibc_version='2.3.6' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E' cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib' _______________________________________________________________ SMS schreiben mit WEB.DE FreeMail - einfach, schnell und kostenguenstig. 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