On Wed, 2006-04-26 at 14:16 -0400, Claude M. Schrader wrote: > Hello, > We have been removing all global permissions from the Privileged user > group on our RT install, to let some important customers have access to > their own support queue. In doing this, we seem to have stumbled on what > appears to be a bug with the ModifyTicket setting. The user is able to > search for email addresses through the "People" area of a ticket, and > return a list of every email address known to rt. >
I don't think this is a bug, more like a feature. RT makes the assumption that Privileged users are just that, privileged. What it seems you're attempting to do (setup mini-instances using queues) is not how RT is designed to operate (to my understanding). However, that being said, you should be able to add your own custom Rights to handle your situation. There may even be somebody who has done it already. -- Joshua Colson <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
