If add [EMAIL PROTECTED] into the cc field and then click save changes then update the following gets placed in the ticket:
"RT-Send-CC: [EMAIL PROTECTED]" But in the outgoing email, the cc does not get added. this is very strange. could it be a permissioning thing or perhaps a scrip issue? thanks for helping me try to sort this out! _kate -----Original Message----- From: Kristopher Lusk [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 3:43 PM To: 'kate.wilson'; rt-users@lists.bestpractical.com Subject: RE: [rt-users] cc only kinda working You're welcome. Hmmm that's interesting. Well, I'm not sure how to fix that in the code. But if you click the [Save Changes] button before you click the [Update Ticket] button, don't the new CCs you add in the 'CC:' text box get added to the list of recipients below the 'Message:' text box? Kris -----Original Message----- From: kate.wilson [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 2:32 PM To: 'Kristopher Lusk'; kate.wilson; rt-users@lists.bestpractical.com Subject: RE: [rt-users] cc only kinda working Thank you for the response! I have the default already set up: "On Correspond Notify Requestors and Ccs with template Correspondence" and it does notify CC's that have been assigned below the message text bow, just not the one above it. -----Original Message----- From: Kristopher Lusk [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 3:26 PM To: 'kate.wilson'; rt-users@lists.bestpractical.com Subject: RE: [rt-users] cc only kinda working You need a Scrip that says "On Correspond Notify Ccs with template Correspondence". You probably just have one that says "On Correspond Notify AdminCcs with template Correspondence". Kris -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of kate.wilson Sent: Wednesday, April 26, 2006 2:04 PM To: 'rt-users@lists.bestpractical.com' Subject: [rt-users] cc only kinda working I have RT 3.4.4 installed and has been used for a while now. Here's my problem: In a ticket that already exists, a user click reply. IF the user adds an email address into "CC" at the top of the ticket (right above the "subject" field) the email does not go to that recipient. Now, anyone that is on the "cc" list below the "Message" box on the ticket gets a copy of it just fine (i.e. the watch as cc people). What am i obviosuly overlooking here? Thanks! _Kate Wilson _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
