Hi everyone, I'm a new user of RT 3.4.5 on Linux with MySQL. We have Exchange 5.5 on NT4.
My question is : What is the way of attaching a clickable link (URL) into a ticket? I don't want to use attachment because the document is fixed in RT and never up-to-date. I have tried to put URL in the body of the ticket, but unable to click on, it is text type; however, the user that receive the Email in Outlook 97 is able to click on. A RT user wrote to me : >It's possible to do this. There are 2 ways I can think of. >1. customise share/html/Ticket/Elements/ShowTransactionAttachments >2. use URI:Find to transform urls into clickable links. but I'd like a detailed solution (Scrip or anything else), because I have not knowledge on Linux and Perl, then the solution will be applied by a third party. Thank's for your help in advance. Nathalie. Nathalie Gagnon Programmeure Les Industries Amisco Ltee L'Islet QC, G0R 2C0 nathalie gagnon at amisco.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
