A recent Fedora 4 upgrade apparently did something to my Apache install that caused the RTFM link to disappear from the main RT menu. Yep, sounds odd but I swear that's what happened. Never could track down why.
Anyway, I decided upgrading RT/RTFM would be the way to go and indeed the link returned after this procedure. Upgraded from/to - RT3 3.4.0 to RT3 3.4.5 / RTFM 2.04 to RTFM 2.20RC2 However, it also seems to have introduced another issue in that now custom fields don't display in RTFM. I have one custom field which contains the body text of RTFM Articles and although that field and data are in the mysql database I just can't figure out why it's not displaying. I've gone through the code and the database structure to the best of my ability and searched everywhere without luck. There does appear to be a problem in the database with duplicated fields of different names that leads me to belive the database schema upgrade did not happen properly. Most obviously, FM_ArticleCFValues appears to the same as FM_CustomFieldValues. FM_CustomFieldValues was empty so I copied the data from FM_ArticleCFValues in to it but this didn't help. The only errors I'm getting in the apache logs haven't helped me much: "my" variable $id masks earlier declaration in same scope at /opt/rt3/lib/RT/Cus tomField_Overlay.pm line 914. "my" variable $msg masks earlier declaration in same scope at /opt/rt3/lib/RT/Ti cket_Overlay.pm line 3021. I received this same error when doing the "upgrade" procedure for RTFM when you run the three commands that do the schema, acl and insert commands against the mysql database. I decided to attempt to create a custome field for RTFM and received this error: [Fri May 5 13:41:03 2006] [error]: WebRT: Could not create CustomField () (/opt /rt3/share/html/Elements/Error:78) Couldn't find any refereces to error 78 I've also removed the RTFM directories from my rt3 tree and reinstalled RTFM from a fresh tarball with no luck. So, long story short I'd sure appreciate some help if any of this rings a bell for someone. Don't expect anyone to do my work for me but would sure appreciates some guidelines for any further testing I can do or procedures to run that might help me to resolve this issue. BTW, we use RT3/RTFM as a non-profit tech support org that assists 30 non-profit community groups. RT has made a huge difference in how professionally we can provide that service and helps to keep the costs as low as possible. Can't thank you enough for making it available. Cheers from Downunder! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Darrell Burkey 0408 622 647 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
