At Wednesday 5/10/2006 05:01 PM, John Boris wrote:
Can a scrip be written that will notify a set of users that a ticket has
been created in a queue without assigning the ticket to that user or
making that person an AdminCc? I don't want to send a bunch of
duplicate emails. I want the certain group of people to get notified
there is a ticket. I have a script that sets another users as the
AdminCc for all tickets that are created in the Queue.
I Hope that is clear.
TIA
John J. Boris, Sr.
John,
We have a kludgey way of doing this - we set up a queue template that
starts with a CC: followed by the email addresses we want to notify.
There must be a blank line between the CC header and the message
body. Let's say this template is called 'OurCreateNotification'.
Then we set up a queue scrip that uses this template: 'On Create
Notify Other Recipients using template OurCreateNotification'.
Steve
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