> -----Original Message----- > From: Paul Crossman [mailto:[EMAIL PROTECTED] > Sent: Tuesday, May 23, 2006 2:44 PM > To: Kelly F. Hickel; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] RTx::Statistics install issues (found a > thread,but no resolution) > > I actually just finished flushing my install at the destination. > > Just an initial DB. > > Still no go. > > [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI: > server > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value > in > concatenation (.) or string at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm line 51. > [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI: > server > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value > in > length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm > line 52. > > Those errors show up in the httpd error log. > > The installation I have that works all the Statistics files are > root:root and the RT3 files are root:bin. Everything works fine. > Could > the HTML::Mason perl module be a problem? How can I remove the module > and reinstall it?
[Kelly F. Hickel] Well, is Statistics the only thing that isn't working, or is the rest of RT broken too? Fixing Mason installation problems is beyond me, I consider myself lucky when I can get through a clean install and everything is working! > > Paul C. > > > -----Original Message----- > > From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] > > Sent: Tuesday, May 23, 2006 3:34 PM > > To: Paul Crossman; rt-users@lists.bestpractical.com > > Subject: RE: [rt-users] RTx::Statistics install issues (found a > thread,but > > no resolution) > > > > Paul, > > It looks like the files in rt3/share are from unpacking the > > archive directly, so I'd remove those listed below first. Then do > an > ls > > -l in /opt/rt3/share/html. I find that when I install statistics I > do > > it as root, but my whole /opt/rt3 tree has to be owned by > apache.apache. > > So, if the directories /opt/rt3/share/RTx, /opt/rt3/share/Callbacks > and > > /opt/rt3/share/Callbacks/kStatistics (and all their children) aren't > > owned by the same user and group as the other directories in > > /opt/rt3/share, do a chown -R on the and try again.... > > > > -- > > > > Kelly F. Hickel > > Senior Software Architect > > MQSoftware, Inc > > 952.345.8677 > > [EMAIL PROTECTED] > > > > > > > -----Original Message----- > > > From: Paul Crossman [mailto:[EMAIL PROTECTED] > > > Sent: Tuesday, May 23, 2006 2:03 PM > > > To: Kelly F. Hickel; rt-users@lists.bestpractical.com > > > Subject: RE: [rt-users] RTx::Statistics install issues (found a > > > thread,but no resolution) > > > > > > Sure!!! > > > > > > /opt/rt3 is the original working system. > > > rt3/ is a exploded tar from the system I'm migrating to. > > > > > > # diff -r /opt/rt3/ rt3/ > > > Only in rt3/etc: RCS > > > diff -r /opt/rt3/etc/RT_SiteConfig.pm rt3/etc/RT_SiteConfig.pm > > > 279c279 > > > < Set($WebBaseURL , "http://source.tvguide.com:80";); > > > --- > > > > Set($WebBaseURL , "http://destination.tvguide.com:80";); > > > Only in /opt/rt3/local/html: Callbacks > > > Only in /opt/rt3/local/html/NoAuth: webrt.css.matt > > > Only in /opt/rt3/local/html/NoAuth: webrt.css.orig > > > Only in /opt/rt3/local/html/NoAuth: webrt.css.working > > > Only in /opt/rt3/local/html: RTx > > > Only in /opt/rt3/local/lib: auto > > > Only in rt3/share: CHANGELOG > > > Only in rt3/share: MANIFEST > > > Only in rt3/share: META.yml > > > Only in rt3/share: Makefile.PL > > > Only in rt3/share: README > > > Only in rt3/share: inc > > > Only in rt3/share: lib > > > Only in rt3/var/mason_data: etc > > > Only in rt3/var/mason_data/obj: .__obj_create_marker > > > > > > Paul C. > > > > > > > > > > -----Original Message----- > > > > From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] > > > > Sent: Tuesday, May 23, 2006 1:30 PM > > > > To: Paul Crossman; rt-users@lists.bestpractical.com > > > > Subject: RE: [rt-users] RTx::Statistics install issues (found a > > > thread,but > > > > no resolution) > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] [mailto:rt- > users- > > > > > [EMAIL PROTECTED] On Behalf Of Paul Crossman > > > > > Sent: Tuesday, May 23, 2006 11:43 AM > > > > > To: rt-users@lists.bestpractical.com > > > > > Subject: RE: [rt-users] RTx::Statistics install issues (found > a > > > > > thread,but no resolution) > > > > > > > > > > Yes, I have Statistics working on the current servers. Works > > > great > > > > > too. > > > > > > > > > > I'm doing the move by installing everything from scratch on > the > > > new > > > > > server and then importing the mysql database from the existing > > > > > environment. I'm installing Statistics post importing the > > > database > > > > > though. Any thoughts on that? > > > > [Kelly F. Hickel] Doesn't seem like that should cause a problem. > > > > > > > > > > > > > > As far as the error goes, I don't get them on my existing > server. > > > > [Kelly F. Hickel] Is it feasible to run a diff between the two > > > /opt/rt3 > > > > directories? > > > > > > > > > > > > > > Paul C. > > > > > > > > [Kelly F. Hickel] -Kelly > > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] > > > > > > Sent: Tuesday, May 23, 2006 8:08 AM > > > > > > To: Paul Crossman; rt-users@lists.bestpractical.com > > > > > > Subject: RE: [rt-users] RTx::Statistics install issues > (found > a > > > > > thread,but > > > > > > no resolution) > > > > > > > > > > > > Paul, > > > > > > You said that you're moving your RT from one server to > > > another, > > > > > > was Statistics working before the move? > > > > > > > > > > > > Did you move it by installing as if a clean installation on > the > > > new > > > > > > server, or did you just copy /opt/rt3? > > > > > > > > > > > > You definitely should *not* just unpack the archive in > /opt/rt3, > > > > > follow > > > > > > the instructions in the README file to run make. Since > you've > > > > > unpacked > > > > > > the archive directly, if it was me, I'd remove /opt/rt3 and > > > start > > > > > over > > > > > > (since rt doesn't take that long to install). The errors > that > > > your > > > > > > seeing don't ring any bells with me as to what the problem > is. > > > > > > > > > > > > -- > > > > > > > > > > > > Kelly F. Hickel > > > > > > Senior Software Architect > > > > > > MQSoftware, Inc > > > > > > 952.345.8677 > > > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > > From: [EMAIL PROTECTED] [mailto:rt- > > > users- > > > > > > > [EMAIL PROTECTED] On Behalf Of Paul > Crossman > > > > > > > Sent: Monday, May 22, 2006 1:25 PM > > > > > > > To: rt-users@lists.bestpractical.com > > > > > > > Subject: [rt-users] RTx::Statistics install issues (found > a > > > > > thread,but > > > > > > > no resolution) > > > > > > > > > > > > > > I'm having issues with an RTx::Statistics 1.0.8 > installation > > > and > > > > > this > > > > > > > thread in the list > > > > > > > > > > > > > > > > (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html) > > > > > > > is the exact problem I'm having, however the thread just > ends > > > with > > > > > no > > > > > > > resolution. If you are one of the posters having this > problem > > > > > (Bill > > > > > > > and/or Austin), could you contact me with your eventual > > > solution > > > > > if > > > > > > > you > > > > > > > ever found one? > > > > > > > > > > > > > > I'm moving my RT installation from one RHEL sever to > another > > > and > > > > > the > > > > > > > link for Statistics doesn't show up on the left column on > the > > > new > > > > > > > server. > > > > > > > > > > > > > > The only strange thing I can see is this error appears on > my > > > > > apache > > > > > > > error.log. > > > > > > > > > > > > > > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] > FastCGI: > > > > > server > > > > > > > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of > uninitialized > > > > > value > > > > > > > in > > > > > > > length at > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm > > > > > > > line 52., referer: http://myrtserver.tvguide.com/rt/ > > > > > > > > > > > > > > Current config: > > > > > > > RT 3.4.2 > > > > > > > RHEL 4 > > > > > > > > > > > > > > I've tried both using the Makefile and just copying the > files > > > to > > > > > > > /opt/rt3/share. > > > > > > > > > > > > > > I can go to links by hand, but I can't click on any in the > > > Stats > > > > > > > screens. I get HTTP errors. > > > > > > > > > > > > > > Example: > > > > > > > > > > > > > > System error > > > > > > > error: could not find component for initial path > > > > > > > '/RTx/OpenStalled/index.html' (component roots are: > > > > > > > '/opt/rt3/local/html', '/opt/rt3/share/html') > > > > > > > context: > > > > > > > ... > > > > > > > 200: $self->{out_method} = sub { $$bufref .= $_[0] > }; > > > > > > > 201: } > > > > > > > 202: $self->{use_internal_component_caches} = > > > > > > > 203: $self->{interp}- > >use_internal_component_caches; > > > > > > > 204: $self->_initialize; > > > > > > > 205: > > > > > > > 206: return $self; > > > > > > > 207: } > > > > > > > 208: > > > > > > > ... > > > > > > > code stack: > > > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204 > > > > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275 > > > > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353 > > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348 > > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342 > > > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123 > > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73 > > > > > > > /opt/rt3/bin/mason_handler.fcgi:76 > > > > > > > raw error > > > > > > > > > > > > > > > > > > > > > Any help would be appreciated. > > > > > > > > > > > > > > Thanks, > > > > > > > Paul C. > > > > > > > > > > > > > > _______________________________________________ > > > > > > > http://lists.bestpractical.com/cgi- > bin/mailman/listinfo/rt- > > > users > > > > > > > > > > > > > > Community help: http://wiki.bestpractical.com > > > > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly > > > > > Media. > > > > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > > > > > > > > > > We're hiring! Come hack Perl for Best Practical: > > > > > > > http://bestpractical.com/about/jobs.html > > > > > _______________________________________________ > > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt- > users > > > > > > > > > > Community help: http://wiki.bestpractical.com > > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly > > > Media. > > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > > > > We're hiring! Come hack Perl for Best Practical: > > > > > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! 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